PCN Repeat Prescription Co-ordinator

Job description

Job responsibilities

Main Duties and Responsibilities

Have a working knowledge of a telephone system both during and after hours

Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, maintain excellent customer service standards.

Communicate and record relevant information to patients, pharmacies, doctors practices, and supervisors, referring to others as appropriate.

Answer telephone calls and emails, taking requests for repeat prescriptions from patients and third parties and ensuring medication is issues in line with GP instructions.

Recognize peoples needs for alternative methods of communication and respond accordingly

Follow PCN Memorandum of Understanding rules and protocols for processing repeat prescription request, under the supervision of others including a pharmacist.

To be able to respond efficiently to a demanding role with constant pressure from telephone calls whilst maintaining accuracy and ability to follow up all queries in a timely manner.

Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

Photocopying and word processing documents, letters, emails, and reports when required. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.

Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.

Taking responsibility for own development learning and performance and demonstrating skills and activities to others who are undertaking similar work

Have a flexible/adaptable approach to their work in order to meet various deadlines.

Demonstrate office systems and department requirements to new starters.

Strictly maintain patient confidentiality, accessing only those medical records and areas within the record that are necessary in the performance of the duties outline in this Job Description

Data recording, monitoring and printing reports from computerised systems.

To carry out other appropriate delegated duties as required

Person Specification

Qualifications

Essential

• Demonstrable experience of working in an administrative environment and working with computerised data systems
• Working knowledge of Microsoft Office including Word and Excel

Desirable

• Educated to NVQ 3 level in a relevant subject or equivalent level of
• qualification or significant equivalent previous proven experience.

Experience

Essential

• Demonstrable experience of working in an administrative environment and working with computerised data systems

Desirable

• Experience of working in a health care environment, and use of GP clinical systems
• Awareness of a range of Health Services provisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyvern Health Partnership

Address

Priory Road

Swindon

SN3 2EZ

Employer's website

https://www.wyvernhealthpartnership.nhs.uk/ (Opens in a new tab)