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Melbourne Park Medical Centre

Receptionist/Administrator

The closing date is 08 October 2025

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Job summary

We are looking to recruit a new part time Receptionist/Administrator to join our team at Melbourne Park Medical Centre, Aspley.

If you have fantastic customer service skills, are friendly and want to help people we would love to hear from you!

Main duties of the job

The position is for 28 hours week over 4 days Monday and Wednesday covering reception from 11:50am -7pm and Tuesday and Friday covering Administration duties from 9am -5pm.

About us

Melbourne Park is a modern, purpose built, leased premises (completed in May 2015) which provides a pleasant, spacious and energy efficient work environment.

We are a Training Practice with 4 GP Partners, 2 Salaried GPs and up to 2 GP Registrars alongside 3 Practice Nurses, 1 Health Care Assistant and a Phlebotomist.

Management Team with Administration, Secretarial and Reception support teams.

CQC rated Good.

High QQF achievers with a list size of around 8500. Manageable workload with a low visit rate. EMIS Web Clinical system with DocmanX document management software.

Access to ARRS roles, including Clinical Pharmacists, Dietitian, Social Prescribers and First Contact Physiotherapists, as part of Aspire PCN.

Details

Date posted

25 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1577-25-0004

Job locations

Melbourne Road

Aspley

Nottingham

NG8 5HL


Job description

Job responsibilities

Reception

Job responsibilities

- At the start of the shift prepare for surgery. Pass on any messages as necessary. At the end of the day, ensure all computers and systems are switched off and ensure the security of the premises before leaving.

- Arrange patient appointments and record their arrivals on the computer system.

- Receive and note down messages given by patients, record requests for home visits both electronically. Ensure messages are appropriately passed using electronic task system, informing colleagues of any urgent messages the doctors need to see.

- Answer patient queries both in person, over the telephone and buzzer system., including results of investigations, hospital appointments and give advice on administrative matters.

- Prepare repeat prescriptions in readiness for the doctors authorisation and signature, ensuring it is sent via EPS where required. Highlight overdue medication reviews to the GP when needed.

- Work through docman inbox and EMIS tasks and contact patients/third parties. Book any interpreters via the interpreting service when needed.

Administrative Support

- Handle incoming and outgoing correspondence, including emails and post.

- Maintain filing systems (electronic and paper-based) in an organised and accessible manner.

Data Entry & Record Keeping

- Input data into clinical systems (e.g. EMIS, Systm One) with a high level of accuracy.

- Support the team with audits, recalls and reporting tasks.

Job description

Job responsibilities

Reception

Job responsibilities

- At the start of the shift prepare for surgery. Pass on any messages as necessary. At the end of the day, ensure all computers and systems are switched off and ensure the security of the premises before leaving.

- Arrange patient appointments and record their arrivals on the computer system.

- Receive and note down messages given by patients, record requests for home visits both electronically. Ensure messages are appropriately passed using electronic task system, informing colleagues of any urgent messages the doctors need to see.

- Answer patient queries both in person, over the telephone and buzzer system., including results of investigations, hospital appointments and give advice on administrative matters.

- Prepare repeat prescriptions in readiness for the doctors authorisation and signature, ensuring it is sent via EPS where required. Highlight overdue medication reviews to the GP when needed.

- Work through docman inbox and EMIS tasks and contact patients/third parties. Book any interpreters via the interpreting service when needed.

Administrative Support

- Handle incoming and outgoing correspondence, including emails and post.

- Maintain filing systems (electronic and paper-based) in an organised and accessible manner.

Data Entry & Record Keeping

- Input data into clinical systems (e.g. EMIS, Systm One) with a high level of accuracy.

- Support the team with audits, recalls and reporting tasks.

Person Specification

Experience

Essential

  • Good Telephone manner, caring and compassionate attitude. Knowledge of data security and confidential issues in relation to handling personal information.

Desirable

  • General practice experience, knowledge of EMIS/Systm One.

Qualifications

Essential

  • Good Standard of Education

Desirable

  • Experience of using Word/Excel.
Person Specification

Experience

Essential

  • Good Telephone manner, caring and compassionate attitude. Knowledge of data security and confidential issues in relation to handling personal information.

Desirable

  • General practice experience, knowledge of EMIS/Systm One.

Qualifications

Essential

  • Good Standard of Education

Desirable

  • Experience of using Word/Excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Melbourne Park Medical Centre

Address

Melbourne Road

Aspley

Nottingham

NG8 5HL


Employer's website

https://melbourneparkmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Melbourne Park Medical Centre

Address

Melbourne Road

Aspley

Nottingham

NG8 5HL


Employer's website

https://melbourneparkmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Karen Sinclair

karen.sinclair11@nhs.net

01159787070

Details

Date posted

25 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1577-25-0004

Job locations

Melbourne Road

Aspley

Nottingham

NG8 5HL


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