Medical Receptionist

Job description

Job responsibilities

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Front desk duties, including correct procedure for arriving patients.

e. Prescription requests

f. Signpost patients to the correct service

g. Initiating contact with and responding to, requests from patients, team members and external agencies

h. Read code data on SystmOne

i. Photocopy documentation as required

j. Data entry of new and temporary registrations and relevant patient information as required

k. Input data into the patients healthcare records as necessary

l. Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the Medical Secretary.

m. Manage all queries as necessary in an efficient manner

n. Carry out system searches as requested

o. Maintain a clean, tidy, effective working area always

p. Monitor and maintain the reception area and notice boards

q. Support all clinical staff with general tasks as requested

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. To ensure the privacy and confidentiality of all patient identifiable information at all times.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members, patients, and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• SystmOne experience

Desirable

• Experience of working in a gp practice

Qualifications

Essential

• Educated to GCSE level grade A to C in English and Maths or equivalent

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Additional Skills

Essential

• Excellent interpersonal skills
• Excellent IT skills
• Able to work well within a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grove House Surgery

Address

Soothill Lane

Batley

West Yorkshire

WF17 5SS

Employer's website

http://www.grovehousesurgerybatley.co.uk/ (Opens in a new tab)