Job summary
We are looking for Care Navigator(s) to join our experienced
team.To support the
practice clinical team by signposting patients to the appropriate healthcare
professional or service, working as part of the practices multidisciplinary
team. The care navigator will also be expected to undertake reception duties as
part of the role, supporting the administrative team in delivering a polite and
professional service to the entitled patient population.
Hours required: Monday 13:15-18:45, Thursday 13:15-18:45 & Friday 08:00-13:00. The hours required are non-negotiable.
We are a training practice for trainee Doctors and medical
students, with a supportive team.
Our Patient Participation Group (PPG) is very active and
supportive in the running of the practice.
Main duties of the job
The
following are the core responsibilities of the Care Navigator.
Process and signpost patients
Managing phones appropriately
Initiate contact with and respond to requests from
patients, team members and external agencies
Enter read-code data on Emis
Document handling
Managing registrations
Input data into the patients healthcare records
Direct requests for information to the appropriate
team
Manage queries as necessary in an efficient and
polite manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area
Monitor and maintain the reception area and
noticeboards
Support clinical staff with general tasks as needed
Participate in practice audit as directed
Support administrative staff, providing cover during
staff absences
Action incoming emails
Complete opening and closing procedures in
accordance with the duty rota
Support pharmacist(s) in the management of prescriptions
Manage the movement of patient medical records
Attend small group and team meetings
Monitor and replenish supplies
Medical Record Envelope management
Support the surgery team to aid the smooth running
of the business
About us
We have a supportive approach to team working
We value and support new team members so they are able to develop and progress in the team.
We have a proven track record in staff retention and satisfaction
We pay a great deal of attention to staff wellbeing
We are highly rated by CQC
Eligible staff are offered to join the NHS pension scheme
Job description
Job responsibilities
The
following are the core responsibilities of the Care Navigator.
Process and signpost patients
Managing phones appropriately
Initiate contact with and respond to requests from
patients, team members and external agencies
Enter read-code data on Emis
Document handling
Managing registrations
Input data into the patients healthcare records
Direct requests for information to the appropriate
team
Manage queries as necessary in an efficient and
polite manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area
Monitor and maintain the reception area and
noticeboards
Support clinical staff with general tasks as needed
Participate in practice audit as directed
Support administrative staff, providing cover during
staff absences
Action incoming emails
Complete opening and closing procedures in
accordance with the duty rota
Support pharmacist(s) in the management of prescriptions
Manage the movement of patient medical records
Attend small group and team meetings
Monitor and replenish supplies
Medical Record Envelope management
Support the surgery team to aid the smooth running
of the business
Job description
Job responsibilities
The
following are the core responsibilities of the Care Navigator.
Process and signpost patients
Managing phones appropriately
Initiate contact with and respond to requests from
patients, team members and external agencies
Enter read-code data on Emis
Document handling
Managing registrations
Input data into the patients healthcare records
Direct requests for information to the appropriate
team
Manage queries as necessary in an efficient and
polite manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area
Monitor and maintain the reception area and
noticeboards
Support clinical staff with general tasks as needed
Participate in practice audit as directed
Support administrative staff, providing cover during
staff absences
Action incoming emails
Complete opening and closing procedures in
accordance with the duty rota
Support pharmacist(s) in the management of prescriptions
Manage the movement of patient medical records
Attend small group and team meetings
Monitor and replenish supplies
Medical Record Envelope management
Support the surgery team to aid the smooth running
of the business
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS / Systmone / Vision user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a healthcare setting
- Experience of working in a primary care environment
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS / Systmone / Vision user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a healthcare setting
- Experience of working in a primary care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.