Receptionist/admin

Job description

Job responsibilities

1. Process personal, telephone and e-requests for appointments
2. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
3. Signpost patients to the correct service via the practice triage system
4. Initiating contact with and responding to, requests from patients, team members and external agencies
5. Data entry of new and temporary registrations and relevant patient information as required. Processing GP2GP actions as required along with the process of patient deductions.
6. Input data into patients healthcare records as necessary

7.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team as required

8.Action incoming emails and correspondence as necessary

9.Scan patient related documentation and attach scanned documents to patients healthcare records

10.Input data into the patients healthcare records as necessary through summarising/coding

11.Manage all queries as necessary in an efficient manner

12.Carry out system searches as requested

13.Maintain a clean, tidy, effective working area at all time

14. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

15. Complete opening and closing procedures in accordance with the duty rota

16.Support all clinical staff with general administrative tasks as requested

Person Specification

Experience

Essential

• Experience of working in a healthcare setting and with the general public

Desirable

• Experience of working in a GP practice
• Experience of administrative duties

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at grade C or equivalent or above.

Employer details

Employer name

Bankhouse Surgery

Address

One Life Hartlepool

Park Road

Hartlepool

TS24 7PW

Employer's website

https://www.bankhousesurgery.co.uk/ (Opens in a new tab)