Job summary
An exciting opportinity has arisen for the appointment of an Assistant Reception Manager to join our Practice in Wilmslow.
The Reception team consists of 10 staff members and the reception manager. They all cover a variety of shifts to cover opening times of the surgery 8.00am - 6.30pm and also our late evenings on a Wednesday and Thursday when we are open until 8.30pm.
Main duties of the job
Your role will be to support the Reception Manager and the Team with the with the smooth running of the department.
Management Duties alongside Reception duties. Staff rotas, annual leave requests, staff training, answering of telephone, making of appointments, welcoming patients and visitors, listening and understanding patients needs, resolving queries or signposting patients to the appropriate service or appointment.
About us
We are a friendly, forward thinking practice held in high regard practising innovative based medicine.
12, 300 patients.
3 Partners, 8 Salaried GPs, 2 Advanced Nurse Practitioners, 4 Nurses and 2 HCA's.
Training Practice - Registrars and Medical students.
Active participation in local PCN.
Stable clinical and management team.
High QOF achievers
CQC rating is good.
EMIS Web.
Accurx total Triage
Paperlite and Docman.
Job description
Job responsibilities
As part of the team you would
be expected to provide an excellent service to our patients.
The work is varied and
interesting it includes Management Duties alongside Reception duties which
include answering the phone, making appointments, welcoming patients and
visitors, listening and understanding patients needs, resolving queries or
signposting patients to the appropriate service or appointment.
You need to be well motivated
and friendly with good people skills, enjoy working in a busy environment and
being part of a team. You will be able to communicate clearly and effectively,
showing understanding, care and assertiveness when appropriate.
You will be capable of
developing good administrative and organisational skills and have experience of
using computers.
Experience of working in
healthcare is not essential as long as you possess the above qualities and are
willing and eager to learn new skills and are flexible in your approach to
work.
We will provide in-house
training and continuing support.
Job description
Job responsibilities
As part of the team you would
be expected to provide an excellent service to our patients.
The work is varied and
interesting it includes Management Duties alongside Reception duties which
include answering the phone, making appointments, welcoming patients and
visitors, listening and understanding patients needs, resolving queries or
signposting patients to the appropriate service or appointment.
You need to be well motivated
and friendly with good people skills, enjoy working in a busy environment and
being part of a team. You will be able to communicate clearly and effectively,
showing understanding, care and assertiveness when appropriate.
You will be capable of
developing good administrative and organisational skills and have experience of
using computers.
Experience of working in
healthcare is not essential as long as you possess the above qualities and are
willing and eager to learn new skills and are flexible in your approach to
work.
We will provide in-house
training and continuing support.
Person Specification
Experience
Essential
- General Health.Good health and attendance record.
- Qualifications.Good general education.
- Communication Skills.Written and verbal communication skills should be excellent. Good record keeping is essential.
- Organisational Skills.Must be able to organise, and maintain the smooth running of the reception area. Time management is important.
- Confidentiality.
- Must understand the importance of confidentiality at all times.
- Information Technology.
- Keyboard skills are essential.
- Special Aptitudes.Confident to work alone in the office.
- Interests.Interested in own personal development.
- Circumstances.Must be flexible in availability to cover for colleagues sickness and holidays.
- Disposition, Personal Qualities.Confident in both written and verbal communication.
- Sense of humour.
- Calm disposition.
- Highly organised.
Person Specification
Experience
Essential
- General Health.Good health and attendance record.
- Qualifications.Good general education.
- Communication Skills.Written and verbal communication skills should be excellent. Good record keeping is essential.
- Organisational Skills.Must be able to organise, and maintain the smooth running of the reception area. Time management is important.
- Confidentiality.
- Must understand the importance of confidentiality at all times.
- Information Technology.
- Keyboard skills are essential.
- Special Aptitudes.Confident to work alone in the office.
- Interests.Interested in own personal development.
- Circumstances.Must be flexible in availability to cover for colleagues sickness and holidays.
- Disposition, Personal Qualities.Confident in both written and verbal communication.
- Sense of humour.
- Calm disposition.
- Highly organised.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.