Job summary
Rother House Medical Centre is a large,
semi-rural practice providing the best possible care for our patients within
the resources available to us. We value our workforce and the care and support
they provide for our population.
We are looking for a dynamic, well-organised
and enthusiastic Practice Manager to support the Partnership in leading our
amazing team. We are keen to optimise all opportunities and resources available
to us and to continue evolving and developing in an ever-changing NHS.
The ideal candidate would be someone with a passion
for patient care and who can demonstrate business and strategic planning skills
as well as being able to motivate the team.
We anticipate this role will complement and
support the Partnership and Assistant Practice Manager roles as well as bringing
innovative ideas and enthusiasm to a team that is always keen to develop, learn
and optimise opportunities.
Main duties of the job
The Practice Manager is the central role in the Organisation with responsibility for the day-to-day operation of the Practice and the functional management of all clinical and administrative staff.
The Practice Manager will work closely with the Partnership on the strategic and financial planning for the Organisation and developing the opportunities for the Practice.
Developing and managing the workforce within the Practice including recruitment , appraisal and supporting HR issues are key components of the role.
Managing the NHS and QOF contractual obligations and having oversight of all projects within the Practice including change and continuous improvement plans are core components of the role.
Patients are at the core of everything we do and the Practice Manager is at the centre of how we support our patients by ensuring all policies and procedures (including robust IT and IG processes) are in place and ensuring we respond to feedback , manage complaints and support our Patient Participation Group.
The day-to-day management of the Practice includes managing service contracts including cleaning and gardening as well as estates management , health and safety processes and insurance cover.
At times the Practice Manager will expected to act as the formal representative for the Practice and will be the primary point of contact for NHSE , ICB and other stakeholders.
This is not an exhaustive list and the role will evolve based on the needs of the Practice
About us
Rother House Medical Centre is a dynamic , forward-thinking 8 partner practice with a large , friendly team looking after over 17,000 patients. We are driven to provide the highest quality of care within the available resources.
We are at the centre of the popular tourist town of Stratford-upon-Avon with easy walking access to many local amenities. We also have a branch surgery south of the river that provides additional options for our patients.
Our clinical staff are encouraged to pursue special interests and as a practice we manage two community wards as well as providing medical cover for several nursing homes and D2A projects .
We are active members of our PCN and our PCN staff are an integral part of our workforce supporting the delivery of QOF and other clinical and non-clinical care.
Quality patient care is at the core of everything we do and we actively engage with our Patient Participation Group to ensure their voice is part of our decision making .
Job description
Job responsibilities
Our Practice Manager ha a key role in our Practice , supporting the management of the organisation and all our patient and service pathways.
The Practice Manager role will require a motivated individual , able to work independently and as part of a team to deliver the best possible services for our population. An open and approachable attitude combined with a sense of fun will be well-received and welcomed in our Organisation.
The Practice Manager will be expected to manage and coordinate all
aspects oforganisationfunctionality, motivating and managing staff,
optimisingefficiencyand financial performance, ensuring
theorganisationachieves its long-term strategicobjectivesin
a safe and effective working environment.
Through innovative ways of working, lead the team
inpromoting ED&I, SHEF, quality and continuous improvement,
confidentiality, collaborative working, service delivery, learning and
development and ensure theorganisationcomplies withUK
legislation and both NHS andCQC
regulations.
Job description
Job responsibilities
Our Practice Manager ha a key role in our Practice , supporting the management of the organisation and all our patient and service pathways.
The Practice Manager role will require a motivated individual , able to work independently and as part of a team to deliver the best possible services for our population. An open and approachable attitude combined with a sense of fun will be well-received and welcomed in our Organisation.
The Practice Manager will be expected to manage and coordinate all
aspects oforganisationfunctionality, motivating and managing staff,
optimisingefficiencyand financial performance, ensuring
theorganisationachieves its long-term strategicobjectivesin
a safe and effective working environment.
Through innovative ways of working, lead the team
inpromoting ED&I, SHEF, quality and continuous improvement,
confidentiality, collaborative working, service delivery, learning and
development and ensure theorganisationcomplies withUK
legislation and both NHS andCQC
regulations.
Person Specification
Skills
Essential
- -Excellent communication skills
- -Excellent leadership skills
- -Ability to prioritise , delegate and work to tight deadlines in a fast-paced environment
- -Effective time management
- -Ability to network and build relationships
- -Proven problem solving and analytical skills
- -Ability to develop , implement and embed policy and procedure
- -Ability to motivate teams and maintain a positive work environment
Desirable
- -Ability to optimise and negotiate opportunities to enhance service delivery
- -Strong IT skills
- -Strategic thinker and negotiator
- -Clinical system user skills
Experience
Essential
- -Experience of working with the general public
- -Experience of managing large multi-disciplinary teams
- -Experience of performance management including appraisal writing, staff development and disciplinary procedures
- -Experience of successfully developing and implementing projects
- -Experience of workforce planning, forecasting and development
Desirable
- -Experience of managing accounting procedures including budget and cash flow forecasting
- -Experience of working in a healthcare setting
- -NHS / primary care experience
- -Relevant health and safety experience
Qualifications
Essential
- -Good standard of education with excellent literacy and numeracy
- -Excellent organisational and team management skills
Desirable
- -Educated to degree level in healthcare or business
- -Leadership/ management qualification
- -AMSPAR qualification
Other
Essential
- Disclosure Barring Service check
- To be discreet and always maintain confidentiality
- Full UK Driving licence
Desirable
- Flexibility to work outside of core office hours
Person Specification
Skills
Essential
- -Excellent communication skills
- -Excellent leadership skills
- -Ability to prioritise , delegate and work to tight deadlines in a fast-paced environment
- -Effective time management
- -Ability to network and build relationships
- -Proven problem solving and analytical skills
- -Ability to develop , implement and embed policy and procedure
- -Ability to motivate teams and maintain a positive work environment
Desirable
- -Ability to optimise and negotiate opportunities to enhance service delivery
- -Strong IT skills
- -Strategic thinker and negotiator
- -Clinical system user skills
Experience
Essential
- -Experience of working with the general public
- -Experience of managing large multi-disciplinary teams
- -Experience of performance management including appraisal writing, staff development and disciplinary procedures
- -Experience of successfully developing and implementing projects
- -Experience of workforce planning, forecasting and development
Desirable
- -Experience of managing accounting procedures including budget and cash flow forecasting
- -Experience of working in a healthcare setting
- -NHS / primary care experience
- -Relevant health and safety experience
Qualifications
Essential
- -Good standard of education with excellent literacy and numeracy
- -Excellent organisational and team management skills
Desirable
- -Educated to degree level in healthcare or business
- -Leadership/ management qualification
- -AMSPAR qualification
Other
Essential
- Disclosure Barring Service check
- To be discreet and always maintain confidentiality
- Full UK Driving licence
Desirable
- Flexibility to work outside of core office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.