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Rother House Medical Centre

Medical Receptionist

Information:

This job is now closed

Job summary

Rother House Medical Centre is a well-established practice located in the heart of Stratford Upon Avon, striving for excellence in patient care. We are looking for candidates who can provide high quality customer service to further improve the quality of the patient journey.

Main duties of the job

Duties will include:

  • Meeting and greeting patients and visitors
  • Booking appointments
  • Taking general enquiries by telephone and face to face
  • General administrative duties

About us

Rother House has around 60 members of staff all of whom are passionate about patient care.

The reception team currently has 15 dedicated members who provide good quality care and support to our patients.The team works hard to meet the busy demand and are flexible to the working needs.

We aim to provide a supportive environment for our staff creating a friendly and welcoming atmosphere. All our receptionist integrate with the clinicians to provide a bigger team network for supporting the patient journey.

Details

Date posted

21 June 2023

Pay scheme

Other

Salary

£10.50 to £11.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Annualised hours

Reference number

A1546-23-0001

Job locations

Alcester Road

Stratford-upon-avon

Warwickshire

CV37 6PP


Job description

Job responsibilities

The receptionist Job involves:

  • Interact with patients both Face to Face and over the phone booking appointments.
  • Deal with enquirers from both patients, internal and external NHS organisations via email, phone or though the clinical system.
  • Calling patients inviting them in for annual reviews and/ or vaccinations as part of QOF.
  • General office administrative duties which includes: photo copying, laminating and printing.

Job description

Job responsibilities

The receptionist Job involves:

  • Interact with patients both Face to Face and over the phone booking appointments.
  • Deal with enquirers from both patients, internal and external NHS organisations via email, phone or though the clinical system.
  • Calling patients inviting them in for annual reviews and/ or vaccinations as part of QOF.
  • General office administrative duties which includes: photo copying, laminating and printing.

Person Specification

Experience

Essential

  • Experience of working in a customer service role.
  • The successful candidate will have:
  • Good communication skills,
  • Work efficiently in a team and individually,
  • Be flexible in working patterns
  • Have the ability to deal with patients and staff at all levels.

Desirable

  • Experience of working in a GP practice or within the NHS setting.
Person Specification

Experience

Essential

  • Experience of working in a customer service role.
  • The successful candidate will have:
  • Good communication skills,
  • Work efficiently in a team and individually,
  • Be flexible in working patterns
  • Have the ability to deal with patients and staff at all levels.

Desirable

  • Experience of working in a GP practice or within the NHS setting.

Employer details

Employer name

Rother House Medical Centre

Address

Alcester Road

Stratford-upon-avon

Warwickshire

CV37 6PP


Employer's website

https://www.rotherhouse.org.uk/ (Opens in a new tab)

Employer details

Employer name

Rother House Medical Centre

Address

Alcester Road

Stratford-upon-avon

Warwickshire

CV37 6PP


Employer's website

https://www.rotherhouse.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

James Shell

j.shell@nhs.net

01789269386

Details

Date posted

21 June 2023

Pay scheme

Other

Salary

£10.50 to £11.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Annualised hours

Reference number

A1546-23-0001

Job locations

Alcester Road

Stratford-upon-avon

Warwickshire

CV37 6PP


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