Care Navigator

Job summary

We're looking for two part time friendly, proactive Care Navigators to be the welcoming face of our practice and the vital first point of contact for our diverse patient community. In this role, youll support patients in accessing the right care at the right time, working closely with our clinical and admin teams to help deliver high-quality, compassionate services.

If you're passionate about people, love solving problems, and thrive in a fast-paced environment, wed love to hear from you. In return, we offer a supportive team, opportunities for training and progression, fantastic staff incentives and the chance to make a real difference every day.

Main duties of the job

Act as the first point of contact for patients, both in person and over the phone, providing a welcoming and professional service

Signpost patients to the most appropriate service or healthcare professional, using practice protocols and clinical triage systems

Manage appointment bookings, cancellations, and queries using the practices clinical system

Work closely with GPs, nurses, and other team members to ensure smooth coordination of patient care

Handle sensitive information with confidentiality and professionalism

Support patients in navigating health and community services, promoting self-care where appropriate

Help maintain accurate patient records and contribute to the efficient running of the reception and admin functions

About us

The Arch Medical Practice is a large, well-established GP surgery located in Hulme, just a short distance from Manchester City Centre. Were proud to serve a diverse community and are committed to delivering excellent, inclusive, and compassionate healthcare.

Our team includes experienced GPs, practice nurses, healthcare assistants, clinical pharmacists, care coordinators, mental health workers, and a dedicated admin and reception team. We work closely together in a supportive, friendly, and collaborative environment where everyones contribution is valued.

The atmosphere at the practice is welcoming we believe in pulling together as a team, supporting one another through challenges, and celebrating our successes. Our culture is built on respect, teamwork, and a shared passion for delivering high-quality care.

What we offer:

• A warm, inclusive, and supportive team environment

• Flexible working options to support worklife balance

• Regular team meetings and wellbeing check-ins

• Ongoing training and development opportunities

• A modern, purpose-built building with great facilities

• Staff social events and team-building activities

• The opportunity to make a real and lasting difference in our community

Whether youre just starting out or bringing valuable experience, youll be welcomed, supported, and encouraged to thrive at The Arch Medical Practice.