Job summary
An exciting
opportunity has arisen for a part-time Medical Receptionist to join our
friendly team at Grangewood Surgery, working 25 hours per week.The
successful candidate will be the main point of contact for our patients
providing a high standard of customer service both over the phone and in
person.The post
holder will be expected to provide an efficient, effective and helpful service
to the Practice population. Through the use of initiative, a flexible approach
and working consistently to high standards, you will provide valuable help and
support to members of the Primary Health Care Team.
Main duties of the job
You
should be well organised, have excellent interpersonal skills and have the
ability to work well under pressure. It is essential you have experience in
working with the public and it is highly desirable to have experience of
working in General Practice or NHS setting. Knowledge of the EMIS Web clinical
system is desirable but not essential. Please ensure you read the Job
Description and Person Specification for further information.
Main Duties include:
Welcoming patients and visitors to the
practice in a courteous and professional manner
Booking, amending and cancelling
appointments using EMIS Web
Answering telephone queries and dealing
with requests in a timely manner
Processing repeat prescriptions in line
with practice protocols
Handling incoming and outgoing post
Maintaining accurate and up-to-date patient
records
Supporting the wider practice team with
administrative duties as required
Maintaining patient confidentiality and
adhering to GDPR at all times
To apply please submit your CV and a short
supporting statement via the NHS Jobs website outlining how you meet the
criteria for this role.
Please note that this vacancy may close before the
advertised closing date if sufficient suitable applications are received. If
you have not heard from us within 4 weeks of the closing date, you should
assume you have not been shortlisted but we would like to thank you for your
interest in the practice.
About us
Grangewood Surgery is situated in Shiney
Row (the south end of Washington), near the famous landmark of Penshaw
Monument. There are excellent transport links to Sunderland, Newcastle, and
Durham with the A1 a few minutes away. Shiney Row is a large former mining
village with a stable community and a significant amount of new housing. We are
a training practice consisting of 5 Partners, and a salaried GP, supported by
an experienced nursing team of 1 Practice Nurse, 1 Nurse Practitioner, 1 Nurse
Associate, 1 Student Nurse Associate and 1 Health Care Assistant. We have many
years experience in training, development and mentoring within the Practice. We
are high QOF achievers, committed to providing Enhanced Services for over 7,400
patients and have an extensive in-house programme of education and development.
We are actively engaged in new innovative ways of delivering care through
multidisciplinary working and Primary Care Networks. Our CQC rating is Good
with Outstanding in areas.
Job description
Job responsibilities
POST TITLE: Medical
Receptionist
HOURS: 25 hours per week
CONTRACT: Permanent
Purpose of the Post:
Offer general assistance
to the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Facilitate effective
communication between patients, members of the primary health care team,
secondary care and other associate healthcare agencies.
Duties and
Responsibilities:
The duties and
responsibilities to be undertaken by members of the practice reception and
administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of Practice Manager/Assistant Practice Manager, dependent on current and evolving practice
workload and staffing levels:
Processing personal and
telephone requests for appointments, visits and telephone consultations and
ensuring callers are directed to the appropriate healthcare professional
Processing and
distributing incoming (and outgoing) mail
Taking messages and
passing on information
Filing and retrieving
paperwork
Processing repeat
prescriptions in accordance with practice guidelines
Computer data entry/data
allocation and collation; processing and recording information in accordance
with practice procedures
Initiating contact with
and responding to requests from patients, other team member and associated
healthcare agencies and providers
Clearing and re-stock
consulting rooms as required
Providing clerical
assistance to practice staff as required from time to time, including word/data
processing, filing, photocopying and scanning
Provision of refreshments
for staff and visitors as required; keeping the kitchen area clean and tidy
Keeping the reception
area, notice-boards and leaflet dispensers tidy and free from obstructions and
clutter
QOF administration duties
which will be reviewed and allocated annually
Opening up/locking-up of
practice premises and maintaining security in accordance with Practice
protocols
Any other duties deemed
necessary to ensure the smooth running of service delivery
Responsible To:
The
Assistant Practice Manager for day to day supervision and Practice Manager
ultimately.
For
further details please contact the surgery on 0191 3852898
Job description
Job responsibilities
POST TITLE: Medical
Receptionist
HOURS: 25 hours per week
CONTRACT: Permanent
Purpose of the Post:
Offer general assistance
to the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Facilitate effective
communication between patients, members of the primary health care team,
secondary care and other associate healthcare agencies.
Duties and
Responsibilities:
The duties and
responsibilities to be undertaken by members of the practice reception and
administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of Practice Manager/Assistant Practice Manager, dependent on current and evolving practice
workload and staffing levels:
Processing personal and
telephone requests for appointments, visits and telephone consultations and
ensuring callers are directed to the appropriate healthcare professional
Processing and
distributing incoming (and outgoing) mail
Taking messages and
passing on information
Filing and retrieving
paperwork
Processing repeat
prescriptions in accordance with practice guidelines
Computer data entry/data
allocation and collation; processing and recording information in accordance
with practice procedures
Initiating contact with
and responding to requests from patients, other team member and associated
healthcare agencies and providers
Clearing and re-stock
consulting rooms as required
Providing clerical
assistance to practice staff as required from time to time, including word/data
processing, filing, photocopying and scanning
Provision of refreshments
for staff and visitors as required; keeping the kitchen area clean and tidy
Keeping the reception
area, notice-boards and leaflet dispensers tidy and free from obstructions and
clutter
QOF administration duties
which will be reviewed and allocated annually
Opening up/locking-up of
practice premises and maintaining security in accordance with Practice
protocols
Any other duties deemed
necessary to ensure the smooth running of service delivery
Responsible To:
The
Assistant Practice Manager for day to day supervision and Practice Manager
ultimately.
For
further details please contact the surgery on 0191 3852898
Person Specification
Qualifications
Essential
- GCSE grade 9-5 (A to C) in English and Maths
Desirable
- NVQ level 2 Business and Administration NVQ level 2 in Health and Social Care EMIS Web Trained
Experience
Essential
- Experience of Microsoft Office. Experience of working with the public/patients. Excellent keyboard and computer skills. Excellent communication skills. An understanding, acceptance and adherence to the need for strict confidentiality. Pleasant and articulate. Flexibility of working hours/able to work at desired times. Able to work under pressure.
Desirable
- Experience of working in a GP practice/NHS Setting. Experience of using EMIS Web clinical setting. If car driver - clean licence
Person Specification
Qualifications
Essential
- GCSE grade 9-5 (A to C) in English and Maths
Desirable
- NVQ level 2 Business and Administration NVQ level 2 in Health and Social Care EMIS Web Trained
Experience
Essential
- Experience of Microsoft Office. Experience of working with the public/patients. Excellent keyboard and computer skills. Excellent communication skills. An understanding, acceptance and adherence to the need for strict confidentiality. Pleasant and articulate. Flexibility of working hours/able to work at desired times. Able to work under pressure.
Desirable
- Experience of working in a GP practice/NHS Setting. Experience of using EMIS Web clinical setting. If car driver - clean licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.