Grangewood Surgery

Medical Receptionist

This job is now closed

Job summary

An exciting opportunity has arisen for a Medical Receptionist to join our friendly team at Grangewood Surgery to initially cover maternity leave. Previous experience in general practice/NHS setting is highly desirable but not essential. The post holder will be expected to provide an efficient, effective and helpful service to the Practice population. Through the use of initiative, a flexible approach and working consistently to high standards, you will provide valuable and valued help and support to members of the Primary Health Care Team.

Main duties of the job

We are seeking a Medical Receptionist to become part of our friendly, dedicated healthcare team initially to cover maternity leave, working 37 hours per week.

The successful candidate should be well organised, have excellent interpersonal skills and have the ability to work well under pressure. Previous experience of working in a General Practice or NHS environment is highly desirable but not essential. Knowledge of the EMIS Web clinical system is desirable but not essential. Please ensure you read the Job Description and Person Specification for further information.

Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received. If you have not heard from us within 4 weeks of the closing date, you should assume you have not been shortlisted but we would like to thank you for your interest in the practice.

About us

Grangewood Surgery is situated in Shiney Row (the south end of Washington), near the famous landmark of Penshaw Monument. There are excellent transport links to Sunderland, Newcastle, and Durham with the A1 a few minutes away. Shiney Row is a large former mining village with a stable community and a significant amount of new housing. We are a training practice consisting of 5 Partners, and a salaried GP, supported by an experienced nursing team of 1 Practice Nurse, 1 Nurse Practitioner, 1 Nurse Associate, and 1 Health Care Assistant. We have many years experience in training, development and mentoring within the Practice. We are high QOF achievers, committed to providing Enhanced Services for approx. 7,400 patients and have an extensive in-house programme of education and development. We are actively engaged in new innovative ways of delivering care through multidisciplinary working and Primary Care Networks. Our CQC rating is Good with Outstanding in areas.

Date posted

12 December 2024

Pay scheme

Other

Salary

Depending on experience To be discussed

Contract

Fixed term

Duration

1 years

Working pattern

Full-time

Reference number

A1542-24-0003

Job locations

Chester Road

Shiney Row

Houghton le Spring

Tyne & Wear

DH4 4RB

Job description

Job responsibilities

Grangewood Surgery

POST TITLE: Medical Receptionist

HOURS: 37 hours per week

CONTRACT: Temporary

PURPOSE OF THE POST:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associate healthcare agencies.

Duties and Responsibilies:

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of practice manager/assistant practice manager, dependent on current and evolving practice workload and staffing levels:

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stock consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

QOF administration duties which will be reviewed and allocated annually

Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols

Any other duties deemed necessary to ensure the smooth running of service delivery

RESPONSIBLE TO: The Assistant Practice Manager for day to day supervision and Practice Manager ultimately.

For further details please contact the surgery on 0191 3852898