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West Somerset Healthcare

GP Medical Receptionists

The closing date is 20 March 2026

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Job summary

A re-structuring of our team has created openings for two medical receptionists to join our friendly and supportive team.

One post is available at 24.5 hours per week and the other is 19.5 hours per week.

Please specify in your application how many hours you per week you would wish to cover.

Main duties of the job

The successful candidate will enjoy working with people and be able to maintain a calm and professional approach whilst working in a busy and intense environment. Excellent communication, organisation and interpersonal skills are essential.

Candidates will need flexibility to provide additional cover in the event of colleague absence and occasional Saturday mornings will be required on a rota basis.

About us

Our surgery provides GP services to a practice list of over 10,700 patients from our main surgery in Williton and branch site in Watchet.

We provide a competitive salary, generous annual leave entitlement, and our staff are eligible for the NHS pension scheme.

Details

Date posted

19 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1537-26-0001

Job locations

Robert Street

Williton

Taunton

Somerset

TA4 4QE


Job description

Job responsibilities

To provide reception and administration duties for the practice, dealing with incoming enquiries by telephone and in person in a polite and efficient manner. As the central point of contact at our practice, our receptionists are required to give a positive and friendly welcome to patients, their families and carers, visitors, and colleagues. Duties will include, but are not limited to greeting and directing patients, booking appointments, patient registration, liaising with external agencies such as secondary and community care providers, and conducting general administrative tasks for our practice team.

Job description

Job responsibilities

To provide reception and administration duties for the practice, dealing with incoming enquiries by telephone and in person in a polite and efficient manner. As the central point of contact at our practice, our receptionists are required to give a positive and friendly welcome to patients, their families and carers, visitors, and colleagues. Duties will include, but are not limited to greeting and directing patients, booking appointments, patient registration, liaising with external agencies such as secondary and community care providers, and conducting general administrative tasks for our practice team.

Person Specification

Experience

Essential

  • Experience of working with the general public.

Desirable

  • Experience of receptionist duties.
  • Experience of working in a health care setting.
  • Experience of working in an administrative role.

Personal Qualities

Essential

  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations.
  • Ability to work under pressure.

Qualifications

Essential

  • GCSE English and Maths (Grade A* to D, 9 to 3, or equivalent).

Desirable

  • Typing qualifications.

Knowledge and Skills

Essential

  • Excellent communication skills (written and oral).
  • Strong IT skills.
  • Clear, polite telephone manner.
  • Competent in the use of Office and Outlook.
  • Effective time management (planning and organising).
  • Ability to work as a team member and autonomously.
  • Good interpersonal skills.
  • Problem solving and analytical skills.
  • Ability to follow policy and procedure.

Desirable

  • EMIS user skills.
Person Specification

Experience

Essential

  • Experience of working with the general public.

Desirable

  • Experience of receptionist duties.
  • Experience of working in a health care setting.
  • Experience of working in an administrative role.

Personal Qualities

Essential

  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations.
  • Ability to work under pressure.

Qualifications

Essential

  • GCSE English and Maths (Grade A* to D, 9 to 3, or equivalent).

Desirable

  • Typing qualifications.

Knowledge and Skills

Essential

  • Excellent communication skills (written and oral).
  • Strong IT skills.
  • Clear, polite telephone manner.
  • Competent in the use of Office and Outlook.
  • Effective time management (planning and organising).
  • Ability to work as a team member and autonomously.
  • Good interpersonal skills.
  • Problem solving and analytical skills.
  • Ability to follow policy and procedure.

Desirable

  • EMIS user skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Somerset Healthcare

Address

Robert Street

Williton

Taunton

Somerset

TA4 4QE


Employer's website

https://www.westsomersethealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

West Somerset Healthcare

Address

Robert Street

Williton

Taunton

Somerset

TA4 4QE


Employer's website

https://www.westsomersethealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Wendy O'Rourke

wendy.orourke@nhs.net

01984632701

Details

Date posted

19 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1537-26-0001

Job locations

Robert Street

Williton

Taunton

Somerset

TA4 4QE


Supporting documents

Privacy notice

West Somerset Healthcare's privacy notice (opens in a new tab)