Community Dermatology Service Administrator

Job description

Job responsibilities

Ensure an effective and efficient telephone service is provided to patients and any other parties who contact the service. Respond to telephone calls in a timely, professional and helpful manner. Take message ensuing accuracy of details prompt and appropriately. Obtain sufficient patient details including a name, reference and contact telephone number for all callers.

Deal with all general enquiries, explain procedures and make new and followup appointments.

Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.

Explain PriDerm service arrangement and formal requirements to new patients and ensure procedures are completed.

Help to ensure all patients booked into clinics have their appointment and intention to attend confirmed in a timely fashion. Ensure patients are booked into cancellation slots at short notice as required.

Ensure correspondence, reports, reports etc. Are filled promptly and in the correct records, ensuring that all recent correspondence is available when patients attend their consultation.

Scanning and filling

Updating medical records as directed by the partners.

Complete all admin work for month end including 18 week waits, read codes, follow ups and discharges.

Ensuring all test results are present for consultations

Ensuring all referral letters are present for consultations

Person Specification

Experience

Essential

• Excellent telephone manner
• Good communication and interpersonal skills
• Ability to organise and priorities a varied workload
• Good at working within a ream and on own initiative
• Full Drivers Licence with business insurance

Qualifications

Essential

• GCSE grade 5 or above in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blackburn Road Medical Centre

Address

Birkenshaw Health Centre

Town Street

Birkenshaw

Bradford

West Yorkshire

BD112HX

Employer's website

https://www.blackburnroadmedical.co.uk/ (Opens in a new tab)