Assistant Performance Manager

Job description

Job responsibilities

Main duties and responsibilities

The below will be done in collaboration with the management team:

Be a champion for best practice, learning from experience and from others, supporting the spread of innovation within the organisation

Follow appropriate, robust, information systems to ensure that all documentation is stored and used effectively

Conduct monitoring for quality improvement, utilising evidence-based quality improvement measures.

Identify options using agreed criteria and use initiative to test solutions in advance.

Contribute to the development of key performance indicators and milestones for specific projects.

Contribute to the development of audits and risk assessments as required.

Cross-examine and analyse information to support the delivery of clear project reporting and project outcomes

Assist in the collation and coordination of monthly and quarterly reporting, as required by the management team.

Analysing and identifying risks in service provision.

Support the good running of the organisation.

Understand, promote, support and develop best practices for social, ecological and ethical practices, as laid out in the West Yorkshire Integrated Care Board (ICB) contract requirements.

Analyse and find solutions to ineffective processes, such as DNAs, letter templates, etc. A proportion of the job will require time assisting the administrative processes with the Administrative Lead. This will depend on staffing levels. During these times you will be required to:

Ensure an effective and efficient telephone service is provided to patients and any other parties who contact the service.

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.

Explain PriDerm service arrangement and formal requirements to new patients and ensure procedures are completed.

Help to ensure all patients booked into clinics have their appointment and intention to attend confirmed in a timely fashion. Ensure patients are booked into cancellation slots at short notice as required.

Ensure correspondence, reports, reports etc. Are filled promptly and in the correct records, ensuring that all recent correspondence is available when patients attend their consultation.

Scanning and filling

Updating medical records.

Complete all admin work for month end including 18 week waits, read codes, follow ups and discharges.

Ensuring all test results are present for consultations

The above is not an exhaustive list and the Assistant Performance Manager will be expected to engage constructively with all reasonable requests of the organisation to meet the changing dynamics of the health environment.

Person Specification

Experience

Essential

• Essential
• GCSE grade A C or equivalent in English and Maths
• An understanding and adherence to strict confidentiality
• Ability to use own judgement, resourcefulness and creativity.
• Ability to work under pressure
• Ability to work in an evolving environment.
• Able to use own initiative.
• Able to use own judgement and work without direct supervision to
• determine priorities in workloads .
• Interested in learning new skills and taking on new challenges
• Computer literate
• Flexible and adaptable
• Excellent telephone manner
• Good communication and interpersonal skills
• Ability to organise, problem solve and prioritise a varied workload
• Good at working within a team and on own initiative

Desirable

• Experience of working as part of a team
• Experience of working on own initiative
• Experience of working with members of the public and service users in
• a busy NHS environment
• Experience of using SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blackburn Road Medical Centre

Address

Birkenshaw Health Centre

Town Street

Birkenshaw

Bradford

West Yorkshire

BD11 2HX

Employer's website

https://www.blackburnroadmedical.co.uk/ (Opens in a new tab)