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Medical Receptionist

Blackburn Road Medical Centre

Information:

This job is now closed

Job summary

We are a busy GP Surgery based in Batley, with a list size of over 12000 patients. We are looking to recruit a highly motivated, professional individual with excellent Customer Service Skills to join our friendly team as a Receptionist.

Main duties of the job

The role includes dealing with our patients over the telephone and face to face, undertaking administrative tasks, arranging patient transport, and many other tasks that support our patients and the Clinicians.

Experience would be preferred but not essential.

We are looking for a highly motivated individual with excellent customer service and communication skills. Someone who is willing to work as part of a team and can also work on their own initiative.

About us

A busy, forward thinking surgery we pride ourselves on patient care, developing our staff and supporting the community. We have 3 GP Partners, an Associate Partner, 3 salaried GPs and a large Nursing team, as well as our Admin team. We are also a training practice and have GP trainees.

Date posted

18 May 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1533-23-0003

Job locations

Blackburn Road

Birstall

Batley

West Yorkshire

WF17 9PL


Job description

Job responsibilities

Deal with patient enquiries efficiently and courteously whether face to face of by telephone.

Answering phones in a timely manner.

Processing request for appointments, visits and telephone consultations and ensuring that patients are directed to the appropriate healthcare professional or signposted to the relevant service.

Liaising with local hospitals, pharmacies and other healthcare professionals as required.

Daily management of tasks and patient notes.

Maintaining patient records and updating contact numbers and addresses as required.

Registering new patients.

Attend mandatory training sessions.

Dealing with any queries from clinicians in a timely manner.

Ensure opening and closing procedures are followed as appropriate.

Any other duties considered appropriate to the post.

Job description

Job responsibilities

Deal with patient enquiries efficiently and courteously whether face to face of by telephone.

Answering phones in a timely manner.

Processing request for appointments, visits and telephone consultations and ensuring that patients are directed to the appropriate healthcare professional or signposted to the relevant service.

Liaising with local hospitals, pharmacies and other healthcare professionals as required.

Daily management of tasks and patient notes.

Maintaining patient records and updating contact numbers and addresses as required.

Registering new patients.

Attend mandatory training sessions.

Dealing with any queries from clinicians in a timely manner.

Ensure opening and closing procedures are followed as appropriate.

Any other duties considered appropriate to the post.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Customer service experience

Desirable

  • Experience of working in a healthcare setting
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Customer service experience

Desirable

  • Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blackburn Road Medical Centre

Address

Blackburn Road

Birstall

Batley

West Yorkshire

WF17 9PL


Employer's website

https://www.blackburnroadmedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

Blackburn Road Medical Centre

Address

Blackburn Road

Birstall

Batley

West Yorkshire

WF17 9PL


Employer's website

https://www.blackburnroadmedical.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Claire Banks

claire.banks21@nhs.net

01924552202

Date posted

18 May 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1533-23-0003

Job locations

Blackburn Road

Birstall

Batley

West Yorkshire

WF17 9PL


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