Job summary
We are seeking committed Prescriptions Clerk, who
demonstrate enthusiasm for working in primary care, with a genuine interest in
working with patients and contributing to the delivery of high quality health
care. Applicants should be courteous, highly motivated, pro-active and good
team players, able to project a positive and friendly image to
patients/visitors.
This is a full time position.
We may choose to close this advert early.
Main duties of the job
The successful candidate will provide support to
our GPs and Advanced Nurse Practitioners in the receipt and preparation of repeat prescriptions. They will be the main point of contact for patient enquiries
about their prescriptions, so resilience is important. You will be liaising on
sensitive medical information, so a caring customer service communication style
is essential.
To thrive in this role, you will enjoy the
challenge that requires you to use your exceptional
organisational and prioritising skills, combined with top level attention to
detail. Problem solving on a day-to-day basis on issues relating to your work,
you will also enjoy working closely as a team, alongside the prescription manager and primary care network pharmacy team, to achieve shared objectives and
ensure daily priorities are delivered. Patients expect a high standard of
service and outstanding customer service, so working as a team to meet and
manage these expectations are important.
About us
At Bedlingtonshire Medical Group, we care about all our
staff and patients. We believe in putting our patients first and as part of the
patient services team you will often be the first point of call for our
patients.
We provide a supportive working environment and provide a
thorough induction process. Our staff are friendly, hard working and dedicated.
If you ever have any questions there is always someone on hand to help.
Job description
Job responsibilities
Job responsibilities:
Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto patient records, EPS and Patient and Pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:
- Work with our GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate.
- Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
- Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.
- Comply with legal and professional requirements, accepted guidance on professional practice, with safe systems of work for re-authorising repeat prescriptions and to co-ordinate medication reviews or changes.
- Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
- Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
- Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face - to-face and maintain precise records of the communications.
- Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians.
- Process any correspondence as appropriate in a timely manner and ensure this is recorded in the Patient record.
- Ensure you are keeping Patient information updated and that Patient information is secure and kept confidential at all times.
- Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements.
- Keep up to date with the Practices formulary and the National restricted drugs list.
- Keep up to date with the Medicines Management Targets liaising with the Medicines Manager and Lead Prescribing GP.
- Attend Medicines Management meetings as required.
- Bring any queries to the attention of the relevant doctor, to include under and over usage.
- Issue nursing supplies e.g. dressings, catheters if advised by a GP or suitably trained nurse.
- On the doctors instructions, inactivate drugs that have never been issued or have not been issued for a specified period.
- Liaise with external Pharmacy services and patients which may include telephone or face to face, as necessary to resolve queries.
- Build good working relationships with local Pharmacies to help enable our prescription service.
- Check emails regularly and deal with them appropriately.
- Create tasks and assist Clinicians in managing document workflow relating to prescriptions.
- Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure. Action any changes to medication via hospital discharge letter/consultant letters passing necessary queries to prescribing GP to process where appropriate. Check any outstanding prescriptions also to ensure that the correct medication will be issued.
- Ensure you have adequate stationery supplies in stock (Prescription Pads).
- Escalate any problems to your line manager or Operations manager that you need support with.
- When required, support GPs by assisting with document workflow within the Practice.
- Undertake training as requested to support safe and effective services for the Practice.
- Actively participate and contribute to Prescription Team meetings.
- Ensure all prescriptions are managed in line with the Practices Repeat Prescribing Policy.
- Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager.
Job description
Job responsibilities
Job responsibilities:
Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto patient records, EPS and Patient and Pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:
- Work with our GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate.
- Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
- Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.
- Comply with legal and professional requirements, accepted guidance on professional practice, with safe systems of work for re-authorising repeat prescriptions and to co-ordinate medication reviews or changes.
- Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
- Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
- Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face - to-face and maintain precise records of the communications.
- Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians.
- Process any correspondence as appropriate in a timely manner and ensure this is recorded in the Patient record.
- Ensure you are keeping Patient information updated and that Patient information is secure and kept confidential at all times.
- Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements.
- Keep up to date with the Practices formulary and the National restricted drugs list.
- Keep up to date with the Medicines Management Targets liaising with the Medicines Manager and Lead Prescribing GP.
- Attend Medicines Management meetings as required.
- Bring any queries to the attention of the relevant doctor, to include under and over usage.
- Issue nursing supplies e.g. dressings, catheters if advised by a GP or suitably trained nurse.
- On the doctors instructions, inactivate drugs that have never been issued or have not been issued for a specified period.
- Liaise with external Pharmacy services and patients which may include telephone or face to face, as necessary to resolve queries.
- Build good working relationships with local Pharmacies to help enable our prescription service.
- Check emails regularly and deal with them appropriately.
- Create tasks and assist Clinicians in managing document workflow relating to prescriptions.
- Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure. Action any changes to medication via hospital discharge letter/consultant letters passing necessary queries to prescribing GP to process where appropriate. Check any outstanding prescriptions also to ensure that the correct medication will be issued.
- Ensure you have adequate stationery supplies in stock (Prescription Pads).
- Escalate any problems to your line manager or Operations manager that you need support with.
- When required, support GPs by assisting with document workflow within the Practice.
- Undertake training as requested to support safe and effective services for the Practice.
- Actively participate and contribute to Prescription Team meetings.
- Ensure all prescriptions are managed in line with the Practices Repeat Prescribing Policy.
- Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
Desirable
- Previous experience of work as a prescription clerk.
Qualifications
Essential
- GCSE English & Maths (C or above) and at least three others, or functional Skills Level 2 in Maths & English.
Skills
Essential
- Please refer to the person specification document for full details.
Personal Qualities
Essential
- Please refer to the person specification document for full details.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
Desirable
- Previous experience of work as a prescription clerk.
Qualifications
Essential
- GCSE English & Maths (C or above) and at least three others, or functional Skills Level 2 in Maths & English.
Skills
Essential
- Please refer to the person specification document for full details.
Personal Qualities
Essential
- Please refer to the person specification document for full details.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.