Job summary
Were looking for a dedicated and proactive Medical Secretary to join our friendly team at Alrewas Surgery for 24 hours per week. This is a great opportunity to become part of a long-established, respected GP practice serving a semi-rural community between Lichfield and Burton-on-Trent, just off the A38.
Working closely with our clinicians and admin team, youll play a key role in supporting patient care through high-quality secretarial and administrative work. From typing letters and managing referrals to liaising with hospitals and community services, your attention to detail and communication skills will make a real difference in our patients journeys.
Were a welcoming and forward-thinking practice located near the National Memorial Arboretum, offering a supportive environment with a strong team spirit. If you thrive in a busy role where no two days are the same and want to be part of a caring, high-performing teamthis could be the perfect role for you.
Closing date: Thursday 13th June 2025 please note, the advert may close earlier if sufficient applications are received.
Main duties of the job
As a Medical Secretary at Alrewas Surgery, youll be an essential part of our administrative team, helping to ensure patients receive safe and timely care. Your role will involve typing clinical correspondence, handling referrals through NHS systems, and coordinating with hospitals and community services. Youll also support our GPs and nurses by managing incoming communications, updating patient records, and processing information requests.
Attention to detail, strong organisational skills, and the ability to handle sensitive information with confidentiality are key. Youll need to stay calm under pressure, manage a busy and varied workload, and provide a friendly and professional service to both patients and colleagues.
This is a rewarding role in a supportive team where youll play a vital part in the smooth running of the surgery and the overall patient experience.
About us
Alrewas Surgery is a long-established, well-respected GP practice serving a close-knit, semi-rural community between Lichfield and Burton-on-Trent. Easily accessible via the A38 and near the National Memorial Arboretum, were proud to offer personalised, high-quality care to our patients.
Our team is friendly, supportive and patient-focused. We value collaboration, compassion and a strong work ethic. From reception and admin to nursing and clinical staff, everyone plays a key role in keeping our surgery running smoothly and delivering the best possible service.
We foster a positive, inclusive workplace where staff are encouraged to grow and feel part of a team that genuinely caresboth for our patients and one another. Youll be joining a practice that recognises and appreciates your contribution, with a leadership team that listens and supports.
We offer NHS pension, access to training, staff treats, regular team check-ins and a genuinely warm and welcoming environment where people tend to stay.
Job description
Job responsibilities
We are looking for a dedicated and proactive Medical Secretary to join our supportive and friendly team. This role is vital in ensuring smooth day-to-day operations and excellent continuity of patient care.
Main Duties and Responsibilities
-
Typing clinical correspondence, reports, and referrals.
-
Processing referrals through NHS systems (e.g. e-RS).
-
Liaising with hospitals and community services to ensure timely communication and coordination.
-
Managing incoming and outgoing communications (email, phone, letters).
-
Maintaining accurate records, databases, and logs.
-
Actioning patient requests and administrative queries in a timely manner.
-
Coding and updating clinical records.
-
Supporting the clinical team with ad hoc administrative tasks.
Generic ResponsibilitiesEquality, Diversity and InclusionWe are committed to creating a workplace where all individuals can thrive. Patients and staff are entitled to fair treatment, dignity, and respectfree from discrimination. We expect all staff to uphold and promote these values.
Safety, Health, Environment and FireAll staff have a responsibility to work safely and report risks. Staff must comply with relevant legislation including the Health and Safety at Work Act and Fire Regulations.
ConfidentialityConfidentiality is at the heart of our work. Patient data must be protected at all times, in line with legal and ethical standards.
Quality and Continuous ImprovementWe encourage all staff to participate in service improvement. Staff are expected to reflect on their work, identify areas for improvement, and engage in quality initiatives.
Induction and LearningA full induction programme will be provided. Staff are expected to complete all mandatory training and engage in ongoing professional development. We support knowledge-sharing across the team and encourage staff to mentor others and contribute to a learning environment.
Teamworking and CollaborationWe value teamwork and open communication. You will be expected to manage your workload effectively, support your colleagues, and contribute to shared goals. Safe delegation and responsible practice are essential.
Information ManagementAll staff are expected to use clinical systems accurately and responsibly. Proper use of SNOMED CT codes and adherence to data protection regulations are essential.
Service Delivery and PoliciesStaff must follow practice policies and procedures as outlined during induction and in operational guidance. This ensures a consistent and high-quality service for our patients.
SecurityAll staff are responsible for maintaining the security of the building, systems, and patient information. Access codes, passwords, and restricted areas must be safeguarded.
Professional ConductStaff should maintain a professional appearance and attitude at all times. This includes appropriate attire and respectful communication with patients and colleagues.
Annual Leave
Leave is calculated pro rata based on contracted hours. Public holidays are also allocated on a pro rata basis. We encourage all staff to take their full annual leave entitlement.
Job description
Job responsibilities
We are looking for a dedicated and proactive Medical Secretary to join our supportive and friendly team. This role is vital in ensuring smooth day-to-day operations and excellent continuity of patient care.
Main Duties and Responsibilities
-
Typing clinical correspondence, reports, and referrals.
-
Processing referrals through NHS systems (e.g. e-RS).
-
Liaising with hospitals and community services to ensure timely communication and coordination.
-
Managing incoming and outgoing communications (email, phone, letters).
-
Maintaining accurate records, databases, and logs.
-
Actioning patient requests and administrative queries in a timely manner.
-
Coding and updating clinical records.
-
Supporting the clinical team with ad hoc administrative tasks.
Generic ResponsibilitiesEquality, Diversity and InclusionWe are committed to creating a workplace where all individuals can thrive. Patients and staff are entitled to fair treatment, dignity, and respectfree from discrimination. We expect all staff to uphold and promote these values.
Safety, Health, Environment and FireAll staff have a responsibility to work safely and report risks. Staff must comply with relevant legislation including the Health and Safety at Work Act and Fire Regulations.
ConfidentialityConfidentiality is at the heart of our work. Patient data must be protected at all times, in line with legal and ethical standards.
Quality and Continuous ImprovementWe encourage all staff to participate in service improvement. Staff are expected to reflect on their work, identify areas for improvement, and engage in quality initiatives.
Induction and LearningA full induction programme will be provided. Staff are expected to complete all mandatory training and engage in ongoing professional development. We support knowledge-sharing across the team and encourage staff to mentor others and contribute to a learning environment.
Teamworking and CollaborationWe value teamwork and open communication. You will be expected to manage your workload effectively, support your colleagues, and contribute to shared goals. Safe delegation and responsible practice are essential.
Information ManagementAll staff are expected to use clinical systems accurately and responsibly. Proper use of SNOMED CT codes and adherence to data protection regulations are essential.
Service Delivery and PoliciesStaff must follow practice policies and procedures as outlined during induction and in operational guidance. This ensures a consistent and high-quality service for our patients.
SecurityAll staff are responsible for maintaining the security of the building, systems, and patient information. Access codes, passwords, and restricted areas must be safeguarded.
Professional ConductStaff should maintain a professional appearance and attitude at all times. This includes appropriate attire and respectful communication with patients and colleagues.
Annual Leave
Leave is calculated pro rata based on contracted hours. Public holidays are also allocated on a pro rata basis. We encourage all staff to take their full annual leave entitlement.
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook
- Clinical IT system user skills Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Qualifications
Essential
- Educated to GCSE in Mathematics and English (C or above)
Desirable
- NVQ Level 2 in Health and Social Care Level 3 trained in Medical Terminology
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Experience of working with the general public Experience of working in a healthcare setting as a medical secretary
Desirable
- Experience of administrative duties
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook
- Clinical IT system user skills Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Qualifications
Essential
- Educated to GCSE in Mathematics and English (C or above)
Desirable
- NVQ Level 2 in Health and Social Care Level 3 trained in Medical Terminology
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Experience of working with the general public Experience of working in a healthcare setting as a medical secretary
Desirable
- Experience of administrative duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
