Seaside Medical Centre

Medical Receptionist and Care Navigator

This job is now closed

Job summary

An opportunity has arisen within our reception team for a part time team player with a 'can do' attitude who is looking to work in a busy but demanding environment.

We are looking for a team player that has commitment and holds excellent communication and interpersonal skills. The majority of the work will be telephone based which requires a skill set to efficiently deal with high call volumes whilst maintaining a pleasant and caring manner.

The right applicant would also be providing general administrative assistance to our team of clinicians. The successful applicant should have a good understanding of IT and administration.

Experience of working in a GP surgery or medical environment would be helpful but more importantly we are looking for enthusiasm and the ability to project a positive and friendly image to patients and others arriving at the Practice.

Main duties of the job

To provide excellent patient service, being the first point of contact for our patients and external organisations both at the front desk and over the telephone.

To deal with general enquiries and make new and follow-up appointments. Process prescriptions and general administrative duties involved within the office whilst assisting the team.

To communicate test results and be aware of and follow practice policies and procedures and support the clinical team as required.

To be flexible and support the Team Leaders and Assistant Practice Manager in the day to day running of the office and the Practice.

About us

We are a busy team comprising of 4 GP partners, 5 salaried doctors, 2 ANP's, Nurses, Administrators and reception team who work together to provide a good standard of care to our patients. We are a training Practice for medical students. We value all members of our practice team and their individual strengths that help deliver exceptional patient service.

Date posted

19 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1528-24-0003

Job locations

18 Sheen Road

Eastbourne

East Sussex

BN22 8DR

Job description

Job responsibilities

To provide a first point of contact for patients and act as a focal point of communication between patients, doctors and other practice staff. To ensure that accurate and appropriate patient information is collected and maintained.

Ensure efficiency of the appointment system and monitor availability. Provide general assistance and support to the Practice clinical and non-clinical team with a positive attitude.

Ability to use own initiative and ability to prioritise workload. Ability to work in a pressurised environment on a daily basis and be reliable and punctual.

Ability to work as a team player and hold a common sense approach with a non-judgemental attitude.

Good keyboard skills and an understanding of the principles of confidentiality in and out of the workplace.

An understanding of the importance of equal opportunities and diversity issues.

A motivation and commitment to working in the NHS and being involved in patient care.

To be able to care navigate patients to the most appropriate service to fulfil their needs.

In the performance of the duties outlined in the job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is be regarded as strictly confidential by the successful candidate. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The successful candidate will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety policy.

The successful candidate will participate in any training programme implemented by the Practice as part of their employment and the Practice will support the candidates development whilst working within their defined role.