Job summary
We are seeking a friendly, enthusiastic and flexible team member to join our caring and supportive reception team. You will provide an integral link between our patients and our clinicians. This role will also include other administrative duties such as monitoring SystmConnect queries and time spent as a precription clerk generating repeat prescriptions and responding to patient queries.
The Practice is open from 08:00 to 18:30 Monday to Friday (we close for lunch 13:00-14:00)
- We are looking to offer 32 hours per week (Monday-Thursday)
Main duties of the job
You will be a critical part of the front of house team,
responsible for assisting patients and health care professionals. This position
encompasses traditional reception duties as well as those of a prescription clerk. You will be a central contact point
for all patient enquires, both face to face and by telephone, to ensure they
are directed to the most appropriate person or place for their care. There are
many other administrative aspects of the role that goes on behind the scenes
that is also a big part of running the GP Practice which will offer a wide
variety of tasks each day.
About us
Beaufort Road Surgery provides general medical services to
12,500 patients. We are a growing team of 6 GP Partners, a salaried GP,
practice nurses, phlebotomists, care coordinators and lots of admin,
secretarial and reception staff.
You can find out more about us here:
https://www.beaufortroadsurgery.co.uk/
Our Mission Statement:
Providing Primary Care services in a compassionate and
trusting environment, to improve the health and wellbeing of our local
community
Our Vision:
We aim to provide our patients with the service we would
expect for ourselves, our friends, and our own family.
Our Values:
Caring and Respectful- We put the welfare of our staff and
patients at the heart of all we do, treating everybody with dignity, and as an
individual.
Innovative- We embrace change and exploit advances in
technology to improve the services we provide.
Quality- We invest in the ongoing learning and development
of our staff, empowering them to provide the highest quality of care to our
patients.
Together- We listen and value the contribution of every
patient and member of our team. We work to build a mutually supportive, safe,
and fulfilling environment that we are all proud of.
Problem Solving- We accept that there are challenges within
our healthcare system but strive to be understanding, honest and fair in our
solutions.
Professional- We honour our responsibility to maintain
confidentiality, accountability and to always offer best practice.
Job description
Job responsibilities
Reception:
Undertake
all roles within reception including answering the
telephone, making and cancelling appointments, assisting patients face to face with any queries on the front desk, completing tasks.
To act as a care navigator, ensuring the patient is signposted to the most appropriate service or clinician.
Process SystmConnects in accordance to Practice procedure
Ensure
the reception and waiting area are kept neat and tidy.
To
be familiar with the appointment system,ensuring sufficient information is recorded on the
medical records when booking appointments.
Monitor
effectiveness of the appointment system and report problems or variations as
and when necessary.
Receive
and make calls as required. Divert
calls and take messages as and when appropriate.
Ensure
the consulting rooms are checked at the end of each day and left tidy and
secure.
Make
up patient files and ensure records are kept tidy and in good repair with all
necessary information recorded correctly on the outer cover.
Inputting
data into the patients healthcare records as necessary
Taking part in regular team meetings and training.
Prescriptions
Process all repeat prescription requestsincluding those received online and via email.
To
liaise with patients and pharmacies regarding queries and requests
To
ensure that patients queries on medication are highlighted to the relevant GP
To
regularly go through prescriptions not collected and unlikely to be collected
as a result of timescale, to remove the details from the patient records and
then destroy the prescription
Ensure
up to date patient information is recorded
Job description
Job responsibilities
Reception:
Undertake
all roles within reception including answering the
telephone, making and cancelling appointments, assisting patients face to face with any queries on the front desk, completing tasks.
To act as a care navigator, ensuring the patient is signposted to the most appropriate service or clinician.
Process SystmConnects in accordance to Practice procedure
Ensure
the reception and waiting area are kept neat and tidy.
To
be familiar with the appointment system,ensuring sufficient information is recorded on the
medical records when booking appointments.
Monitor
effectiveness of the appointment system and report problems or variations as
and when necessary.
Receive
and make calls as required. Divert
calls and take messages as and when appropriate.
Ensure
the consulting rooms are checked at the end of each day and left tidy and
secure.
Make
up patient files and ensure records are kept tidy and in good repair with all
necessary information recorded correctly on the outer cover.
Inputting
data into the patients healthcare records as necessary
Taking part in regular team meetings and training.
Prescriptions
Process all repeat prescription requestsincluding those received online and via email.
To
liaise with patients and pharmacies regarding queries and requests
To
ensure that patients queries on medication are highlighted to the relevant GP
To
regularly go through prescriptions not collected and unlikely to be collected
as a result of timescale, to remove the details from the patient records and
then destroy the prescription
Ensure
up to date patient information is recorded
Person Specification
Experience
Essential
- Customer Service experience
- Experience of working as part of a team
Desirable
- Experience of working in primary care
- Experience of working in a GP Practice
Person Specification
Experience
Essential
- Customer Service experience
- Experience of working as part of a team
Desirable
- Experience of working in primary care
- Experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.