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The Hoxton Surgery

Medical Receptionist

The closing date is 18 May 2025

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Job summary

The Hoxton Surgery is looking for a Receptionist/Administrator to join our friendly team. The successful candidate will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.

You will need some flexibility to cover morning and afternoon shifts (8.00am to 6.30pm). This can be agreed.

Main duties of the job

The role is patient focused and you will carry out a variety of roles including:

  • Welcoming all patients and visitors to the surgery
  • Dealing with enquiries from patients and external agencies in person and over the telephone
  • processing prescription requests
  • Signposting patients to the correct service etc.

You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard and in a timely manner.

About us

We are a long established GP practice with approximately 9,500 patients.

Our team consists of:

  • 4 GP Partners
  • 3 Nurses
  • 2 HCA's
  • a Finance Manager
  • A Practice Manager
  • IT Manager
  • 2 Senior Administrators
  • 2 Secretaries
  • 5 Receptionists

Details

Date posted

09 May 2025

Pay scheme

Other

Salary

£12.50 to £13 an hour

Contract

Permanent

Working pattern

Flexible working

Reference number

A1521-25-0000

Job locations

12 Rushton Street

London

N1 5DR


Job description

Job responsibilities

Job Title: Medical Receptionist

Responsible to: Senior Administrators / Practice Manager

Job Purpose: To ensure that the reception area of the practice runs smoothly, provide a high level of service to all our patients as well as the practice team.

Duties & Responsibilities

Telephone Duties

  • Making appointments
  • Deal with home visit requests
  • Deal with general enquiries
  • Arranging interpreting services where required
  • Giving out results where appropriate
  • Contacting other providers

Reception Administrative Duties

  • Booking appointments
  • Great and direct patients and visitors
  • Deal with general enquiries
  • Respond to needs of our clinical team during surgery hours
  • Register new patients

General Duties

  • Support patients with their enquiries
  • General housekeeping (e.g. keeping reception and waiting areas clean and tidy)
  • Maintain confidentiality at all times
  • To participate and continue with personal development
  • To treat all patients, colleagues and visitors with dignity and respect at all times
  • Any other reasonable duties as necessary.

This list is not exhaustive and you will be provided a formal job description when starting your post.

Job description

Job responsibilities

Job Title: Medical Receptionist

Responsible to: Senior Administrators / Practice Manager

Job Purpose: To ensure that the reception area of the practice runs smoothly, provide a high level of service to all our patients as well as the practice team.

Duties & Responsibilities

Telephone Duties

  • Making appointments
  • Deal with home visit requests
  • Deal with general enquiries
  • Arranging interpreting services where required
  • Giving out results where appropriate
  • Contacting other providers

Reception Administrative Duties

  • Booking appointments
  • Great and direct patients and visitors
  • Deal with general enquiries
  • Respond to needs of our clinical team during surgery hours
  • Register new patients

General Duties

  • Support patients with their enquiries
  • General housekeeping (e.g. keeping reception and waiting areas clean and tidy)
  • Maintain confidentiality at all times
  • To participate and continue with personal development
  • To treat all patients, colleagues and visitors with dignity and respect at all times
  • Any other reasonable duties as necessary.

This list is not exhaustive and you will be provided a formal job description when starting your post.

Person Specification

Experience

Essential

  • Experience of working within a reception / administration team. Experience of dealing with the general public (both face to face and over the telephone). Excellent telephone manner, confident in approach and with IT systems.

Desirable

  • Experience of working within the NHS / GP Surgery
  • Experience of working with EMIS Clinical System

Location

Essential

  • The ideal applicant will be local and within 5 mile of the surgery.
  • Be able to provide quality care, and
  • Have good interpersonal and communication skills.

Desirable

  • Basic IT skills
  • Flexible with working hours

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Experience

Essential

  • Experience of working within a reception / administration team. Experience of dealing with the general public (both face to face and over the telephone). Excellent telephone manner, confident in approach and with IT systems.

Desirable

  • Experience of working within the NHS / GP Surgery
  • Experience of working with EMIS Clinical System

Location

Essential

  • The ideal applicant will be local and within 5 mile of the surgery.
  • Be able to provide quality care, and
  • Have good interpersonal and communication skills.

Desirable

  • Basic IT skills
  • Flexible with working hours

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hoxton Surgery

Address

12 Rushton Street

London

N1 5DR


Employer's website

https://www.hoxtonsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Hoxton Surgery

Address

12 Rushton Street

London

N1 5DR


Employer's website

https://www.hoxtonsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Avi Joshi

avi.joshi@nhs.net

+442034870200

Details

Date posted

09 May 2025

Pay scheme

Other

Salary

£12.50 to £13 an hour

Contract

Permanent

Working pattern

Flexible working

Reference number

A1521-25-0000

Job locations

12 Rushton Street

London

N1 5DR


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