Practice Operations Manager

Job description

Job responsibilities

The following are the core responsibilities of the Practice Operations Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Operations Manager is responsible for:

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

Functional and line management of all clinical and administrative staff

Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan

Establishing, reviewing and regularly updating job descriptions and person specifications (ensuring all staff are legally and gainfully employed)

Developing, implementing and embedding an effective staff appraisal process

Implementing effective systems for the resolution of disciplinary and grievance issues

Maintaining an effective overview of and ensuring compliance with HR legislation

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Developing, implementing and embedding an efficient business resilience plan (BRP)

Managing the procurement of organisation equipment, supplies and services

Coordinating the reviewing and updating of all organisation policies and procedures

Leading change and continuous improvement initiatives; coordinating all projects within the organisation

Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

Adopting a strategic approach to the management of all patient services matters

Developing, implementing and embedding an effective communication strategy (internal and external)

Ensuring the organisation maintains compliance with its NHS contractual obligations

Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

Liaising at external meetings as required

Managing/supporting the management of the Patient Participation Group

Effectively managing/supporting the management of all complaints in line with current legislation and guidance

The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Coordinating the organisation diary, ensuring meetings are scheduled appropriately

Responsible for CQC compliance and maintaining up to date systems and process as required by CQC standards

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• NHS/primary care general practice experience
• Relevant health and safety experience

Qualifications

Essential

• Educated to degree level in healthcare or business
• Good standard of education with excellent literacy and numeracy skills
• Leadership and/or management qualification
• AMSPAR qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hoxton Surgery

Address

12 Rushton Street

London

N1 5DR

Employer's website

https://www.hoxtonsurgery.nhs.uk/ (Opens in a new tab)