Job summary
Sandy Lane Surgery is a very busy GP Practice in Leyland, and we are looking for a hard-working, reliable, receptionist to join our friendly team. You will be the first point of contact for our patients and so will need to be friendly, empathetic and willing to have a holistic approach to healthcare and go the extra mile for patients when necessary.
The hours are full time (37 per week):
Monday 8.00-6.00
Tuesday 8.00-1.00
Wednesday 8.00-6.00
Thursday 1.00-6.00
Friday 8.00-6.00
You must have recent
experience in a customer service role in a busy office environment and will need to be calm under pressure whilst maintaining the ability to perform to a high standard and deliver the service in a professional, courteous, efficient and effective way.
Previous experience of working in
general practice is desirable, but not essential as full training will be provided.
Applicants should have excellent
customer service skills, IT and organisational skills. The role would be ideally suited to a candidate with previous call centre experience. The ideal candidate will need to be confident, loyal, hardworking, a team player with excellent communication skills and a "can-do" approach to their work.
Duties will include call handling, front of house reception, prescription management and other administrative tasks.
Applicants must be willing to offer
cover at short notice when needed, so flexibility is a must.
Hours may change in accordance to business needs.
Salary
dependent upon experience.
Main duties of the job
You will provide an efficient and
helpful service to the practice and patients by acting as a focal point of communication
between patients, doctors and other medical staff.
You will provide general assistance
to patients and the practice team projecting a positive and friendly image at
all times
Duties will
include:
Maintaining an efficient and effective surgery/clinic
appointment system.
Receive patients/visitors promptly and courteously.
Due to Covid-19, patient contact is at present minimal but this is susceptible
to change.
Receive incoming and initiate outgoing telephone
calls ensuring timely and appropriate communication. Take accurate messages,
give information and advice in a manner responsive to customer needs
Preparing the reception and waiting room before the
sessions start.
Receive patient requests for prescriptions and
process them electronically monitoring compliance with medication.
Summarise all correspondence and enter in the
correct medical record.
About us
Established for over 40 years and with patients needs at the heart of everything we do, our GP's, Practice Nurses and support staff are all committed to providing a high quality primary care service, working with patients to maintain and improve their health.
We are a well regarded training practice and have GP Registrars and other Doctors working with us throughout the year. In addition to the usual medical services including health promotion, chronic disease management, immunisations, family planning, child health, antenatal and postnatal care, the practice also carries out minor surgery procedures.
Job description
Job responsibilities
We are seeking to appoint 2 hardworking, reliable and enthusiastic medical receptionists to join our friendly team, to support our current team of receptionists and clinicians. You will be the first point of contact for our patients and so will need to be friendly, empathetic and willing to have a holistic approach to healthcare and go the extra mile for patients when necessary.
You must have recent experience in a customer service role, ideally suited to a candidate with previous call centre experience, and previous experience working in General Practice is desirable, but not essential. The role is predominantly focused on patient care and communication, which at times, can be very challenging but also very rewarding. The successful applicant must be able to cope well under pressure, be able to communicate well and be efficient in IT.
We will require the successful applicant to be flexible to cover annual leave and sickness at short notice. Hours may include infrequent evenings until 8.00 pm and Saturday's, although these Hours may change according to business needs.
Duties will include call handling, front of house Reception, liaising with the clinicians, dealing with day to days tasks, prescriptions management and other administrative tasks as required.
Apprenticeship available for candidates aged 16-18 following completion of an 8 week traineeship.
Applicant must possess both Maths and English GCSE qualifications. A detailed job description is available on request.
Job Types: Full-time, Part-time, Permanent, Apprenticeship
Job description
Job responsibilities
We are seeking to appoint 2 hardworking, reliable and enthusiastic medical receptionists to join our friendly team, to support our current team of receptionists and clinicians. You will be the first point of contact for our patients and so will need to be friendly, empathetic and willing to have a holistic approach to healthcare and go the extra mile for patients when necessary.
You must have recent experience in a customer service role, ideally suited to a candidate with previous call centre experience, and previous experience working in General Practice is desirable, but not essential. The role is predominantly focused on patient care and communication, which at times, can be very challenging but also very rewarding. The successful applicant must be able to cope well under pressure, be able to communicate well and be efficient in IT.
We will require the successful applicant to be flexible to cover annual leave and sickness at short notice. Hours may include infrequent evenings until 8.00 pm and Saturday's, although these Hours may change according to business needs.
Duties will include call handling, front of house Reception, liaising with the clinicians, dealing with day to days tasks, prescriptions management and other administrative tasks as required.
Apprenticeship available for candidates aged 16-18 following completion of an 8 week traineeship.
Applicant must possess both Maths and English GCSE qualifications. A detailed job description is available on request.
Job Types: Full-time, Part-time, Permanent, Apprenticeship
Person Specification
Qualifications
Essential
- Applicants should have excellent customer service skills, IT and organisational skills.
Desirable
- Previous experience is not essential as full training will be provided.
Person Specification
Qualifications
Essential
- Applicants should have excellent customer service skills, IT and organisational skills.
Desirable
- Previous experience is not essential as full training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.