PCN Strategic Business Manager

Job description

Job responsibilities

Key Responsibilities and Duties:

Areas of responsibility include:

• Responsible for developing, along with the Clinical Director, the business plan for the PCN to achieve shared vision and agreed outcomes
• Network and benchmark with other PCNs to share and implement best practice
• Responsible for developing the organisational structure for the PCN; this includes workforce planning and agreeing this with the commissioners
• Responsible for the recruitment, induction, training and management of all Network staff.
• Responsible for developing and implementing effective and efficient services to meet the DES requirements. Ensuring project plans are in place and monitored to ensure key milestones are met
• Responsible for developing business cases for potential new services to be delivered by the Network
• First point of contact for Practice Managers and GPs with regard to delivery of local projects and services
• Manage contractual requirements, legal and financial requirements of the organisation.
• Co-ordinate the delivery of all Network services and their reporting submissions
• Set up data collection, analyse data and collate feedback for reporting requirements both within the PCN and externally, where required. This should demonstrate contractually compliance and performance improvement.
• Key member of project planning and implementation of all new models of service delivery
• Organise PCN board meetings, ensuring wide-ranging membership.
• Plan agendas, speakers, ensure all actions are followed up and completed in a timely manner.
• Responsible for communication across the PCN practices and liaison with patient representative

Finance:

• Managing and co-ordinating all resources within agreed financial budgets
• Responsible for regular financial reporting and forecasting to the Board to ensure the PCN manages within the agreed budget
• Responsible for accurate submissions, claims and contractual requirements.
• Responsible for financial flows to practices.

Organisational:

• Work with the Board Members on strategic and operational planning processes to support objectives.
• Attend and contribute to all relevant meetings both internally and externally
• Manage the agenda, ensuring all minutes and actions are followed up accordingly for all Network meetings
• Organise PCN events e.g. PLT/Educational Events.
• Ensure all information is uploaded onto shared network

Risk Management:

• Effectively and appropriately plan for, monitor and manage all potential risks, escalating risks and concerns promptly.
• Develop effective complaints and significant events processes across the PCN and ensure they are used appropriately if required.
• Ensure activities and services comply with organisational requirements for safety, quality management, confidentiality and data protection, safeguarding, duty of candour, general duty of care, regulatory requirements and other legal stipulations.

IM&T:

• Ensure compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance

Working Relationships:

• Work as a flexible member of the PCN, providing support to other team members when necessary.
• Take an active role in the development and embedding of culture, values and reputation as providers of high-quality services.
• Encourage and support staff to collaborate through sharing information and intelligence across different activities.

Equality and Diversity:

Support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feeling priorities and rights.

Personal/Professional Development:

Participate in any training and development programme required as part of this employment, to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work
• Training may need to be undertaken outside of normal practice hours, and off site.

Quality:

Strive to maintain quality and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Work effectively with individuals in other agencies.
• Effectively manage own time, workload and resources.

Communication:

• Ensure effective communications are maintained within the PCN and across all stakeholder organisations. Work across all practices to ensure effective PCN communications to all patients and staff.
• Represent the PCN effectively and professionally to a wide range of patients, stakeholders, members and partners.

Person Specification

Skills

Essential

• Excellent project management skills; can multi-task, work calmly under pressure and deliver projects from inception to evaluation within tight deadlines
• A high degree of emotional intelligence, displaying self-awareness, empathy and listening skills.
• Networking and relationship support skills
• Able to work with complex information and translate it into action
• Proficient in the use of Microsoft Office and advanced excel skills for analysis and costing
• Excellent customer service skills

Experience

Essential

• At least 3 years experience at management level
• Experience within a health sector at a management level
• Experience of working within a senior leadership team, developing and implementing strategies aligned to organisational vision and values.
• Strong knowledge of financial management budget planning and monitoring (forecasting)
• Strong knowledge of project/service implementation
• Strong experience of business planning
• Experience of networking and benchmarking to implement best practice
• Track record of leading change, challenging and influencing others to work differently with positive business benefits.
• Experience of managing people. Strong track record of supporting and developing people

Desirable

• Strong record of change management
• Understanding of the NHS, specifically knowledge of national direction of travel/five year forward view
• Knowledge of primary care contracts GMS/DES/LIS/QoF
• Experience of managing both clinical and admin staff
• Experience of partnership working and delivering projects across different organisations

Qualifications

Desirable

• A recognised management qualification to degree level, or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Highcliffe Medical Centre

Address

Highcliffe Medical Centre

248 Lymington Road

Highcliffe

Christchurch

Dorset

BH23 5ET

Employer's website

https://www.highcliffemedicalcentre.co.uk/ (Opens in a new tab)