Job summary
Patient Service Advisor
35 hours per week over 5 days between the hours of 8.00am and 6.30pm
Excellent customer care skills are essential for this role to provide a high level of reception/patient service to our registered patients at the practice.
Previous applicants need not apply.
Please note if you have not been contacted within 4 weeks of the closing date you have not been successful in being short listed for an interview.
Main duties of the job
Main duties of the role:
Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.
Utilise extended access appointments as required.
Answer incoming phone calls and deal with the callers request appropriately.
Book patients in and deal with enquiries at the main desk.
Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.
Send AccuRx message and deal with responses
Process incoming and outgoing mail/email
Initiating contact with and responding to, requests from patients, team members and external agencies.
Speak to patients to try and resolve issues before they become complaints.
Process repeat prescriptions including those submitted online and by email.
Photocopy documentation as required.
File and store records as required.
Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
Action emails, attaching to records as required.
Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.
Support all clinical staff with general tasks as requested
About us
Barnoldswick Medical Centre is a friendly local practice with 4 GP partners and 3 salaried GPs.
Supported by a wide range of other healthcare professionals and a friendly reception and administrative team.
We are looking for a friendly, enthusiastic individual to join our team.
Job description
Job responsibilities
Open the building as required and be logged on to EMIS ready at the beginning of your shift.
Monitor the practice appointment system
Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.
Utilise extended access appointments as required.
Answer incoming phone calls and deal with the callers request appropriately.
Book patients in and deal with enquiries at the main desk.
Answer the intercom and book patients in appropriately.
Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.
Send AccuRx message and deal with responses
Process incoming and outgoing mail/email
Initiating contact with and responding to, requests from patients, team members and external agencies.
Speak to patients to try and resolve issues before they become complaints.
Input data into the patients healthcare records and code data on EMIS Web system where necessary.
Process repeat prescriptions including those submitted online and by email.
Process requests for online medical record access.
Photocopy documentation as required.
File and store records as required.
Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
Action emails, attaching to records as required.
Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms to the administrative team.
Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.
Manage all queries (including administrative queries) as necessary in an efficient manner and abide by information governance in respect of data protection and confidentially.
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general tasks as requested
Prepare the white board for the following day including room allocation
Close the building at the end of the day as required.
Job description
Job responsibilities
Open the building as required and be logged on to EMIS ready at the beginning of your shift.
Monitor the practice appointment system
Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.
Utilise extended access appointments as required.
Answer incoming phone calls and deal with the callers request appropriately.
Book patients in and deal with enquiries at the main desk.
Answer the intercom and book patients in appropriately.
Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.
Send AccuRx message and deal with responses
Process incoming and outgoing mail/email
Initiating contact with and responding to, requests from patients, team members and external agencies.
Speak to patients to try and resolve issues before they become complaints.
Input data into the patients healthcare records and code data on EMIS Web system where necessary.
Process repeat prescriptions including those submitted online and by email.
Process requests for online medical record access.
Photocopy documentation as required.
File and store records as required.
Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
Action emails, attaching to records as required.
Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms to the administrative team.
Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.
Manage all queries (including administrative queries) as necessary in an efficient manner and abide by information governance in respect of data protection and confidentially.
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general tasks as requested
Prepare the white board for the following day including room allocation
Close the building at the end of the day as required.
Person Specification
Qualifications
Essential
- Patient Service Advisor
- CATEGORY ESSENTIAL DESIRABLE
- Qualifications and professional experience
- Good general education
- Reception / customer care experience
- GP/NHS experience
- Working knowledge of Microsoft Office applications
- Knowledge skills and abilities
- Deal confidently and courteously with people both in person and over the telephone
- Work flexibly as a team member
- Work on own initiative and prioritise workload
- Good keyboard skills
- Clear and concise communication skills
- Accurate recording of information
- Ability to deal with difficult people
- Friendly and approachable
- Ability to work under pressure
- Attributes
- personable manner with good sense of humour
- well-presented and well mannered
- self-motivated, self-confident and self-reliant
- enthusiastic, honest and reliable
- patient, tolerant, tactful and discreet
Desirable
- AMSPAR qualification
- EMIS Web experience
Person Specification
Qualifications
Essential
- Patient Service Advisor
- CATEGORY ESSENTIAL DESIRABLE
- Qualifications and professional experience
- Good general education
- Reception / customer care experience
- GP/NHS experience
- Working knowledge of Microsoft Office applications
- Knowledge skills and abilities
- Deal confidently and courteously with people both in person and over the telephone
- Work flexibly as a team member
- Work on own initiative and prioritise workload
- Good keyboard skills
- Clear and concise communication skills
- Accurate recording of information
- Ability to deal with difficult people
- Friendly and approachable
- Ability to work under pressure
- Attributes
- personable manner with good sense of humour
- well-presented and well mannered
- self-motivated, self-confident and self-reliant
- enthusiastic, honest and reliable
- patient, tolerant, tactful and discreet
Desirable
- AMSPAR qualification
- EMIS Web experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
