Patient Service Advisor

Job description

Job responsibilities

1. Open the building as required and be logged on to EMIS ready at the beginning of your shift.

1. Monitor the practice appointment system

1. Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.

1. Utilise extended access appointments as required.

1. Answer incoming phone calls and deal with the callers request appropriately.

1. Book patients in and deal with enquiries at the main desk.

1. Answer the intercom and book patients in appropriately.

1. Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.

1. Send AccuRx message and deal with responses

1. Process incoming and outgoing mail/email

1. Initiating contact with and responding to, requests from patients, team members and external agencies.

1. Speak to patients to try and resolve issues before they become complaints.

1. Input data into the patients healthcare records and code data on EMIS Web system where necessary.

1. Process repeat prescriptions including those submitted online and by email.

1. Process requests for online medical record access.

1. Photocopy documentation as required.

1. File and store records as required.

1. Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.

1. Scanning of patient related documentation and attaching scanned documents to patients healthcare records.

1. Action emails, attaching to records as required.

1. Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms to the administrative team.

1. Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.

1. Manage all queries (including administrative queries) as necessary in an efficient manner and abide by information governance in respect of data protection and confidentially.

1. Maintain a clean, tidy, effective working area at all times

1. Support all clinical staff with general tasks as requested

1. Prepare the white board for the following day including room allocation

1. Close the building at the end of the day as required.

Person Specification

Qualifications

Essential

• Patient Service Advisor
• CATEGORY ESSENTIAL DESIRABLE
• Qualifications and professional experience
• Good general education
• Reception / customer care experience
• GP/NHS experience
• Working knowledge of Microsoft Office applications
• Knowledge skills and abilities
• Deal confidently and courteously with people both in person and over the telephone
• Work flexibly as a team member
• Work on own initiative and prioritise workload
• Good keyboard skills
• Clear and concise communication skills
• Accurate recording of information
• Ability to deal with difficult people
• Friendly and approachable
• Ability to work under pressure
• Attributes
• personable manner with good sense of humour
• well-presented and well mannered
• self-motivated, self-confident and self-reliant
• enthusiastic, honest and reliable
• patient, tolerant, tactful and discreet

Desirable

• AMSPAR qualification
• EMIS Web experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnoldswick Medical Centre

Address

Barnoldswick Medical Centre

Park Road

Barnoldswick

Lancashire

BB18 5BG

Employer's website

https://www.barnoldswickmedicalcentre.co.uk/ (Opens in a new tab)