Job summary
We are seeking a dedicated and organised Prescription Administrator to join our Prescription team. The successful candidate will play a vital role in supporting daily operations, ensuring smooth communication between departments, and maintaining accurate records.
The Prescription Administrator is the first point of contact for medication queries and requests for medication. They are responsible for the management of the repeat prescription process in accordance with practice protocol. In addition to this they will action all discharges, outpatient and clinic letters, highlighting prescribing queries as appropriate and provide support to GPs, ANPs and other practice staff.
This position offers an excellent opportunity for individuals with experience in pharmacy settings or patient care to contribute to high-quality healthcare delivery. The role requires a proactive approach, attention to detail, and a commitment to patient confidentiality and safety.
Main duties of the job
As a Prescription Administrator you will:
- Provide a first class external and internal customer service regarding medication / prescription queries
- Safely review, verify and process medication prescriptions in an accurate and timely manner for our patients using the steps laid down in the process / pathway document
- Safely escalate medication prescriptions / queries if they fall outside of the scope of your role as laid down in the process / pathway document and access the wider clinical team for support or advice as appropriate
- Be able to demonstrate meticulous attention to detail and accuracy when processing tasks on our system relating to prescriptions
- Have a basic knowledge and understanding of medication/ prescription processes and experience of data input onto SystmOne.
- Maintain accurate and appropriate patient records on our clinical system
- Maintain and adhere to strict confidentiality policies and have absolute discretion with regards to patients and colleagues
- The ability to work in a fast-paced environment with accountability for own workload.
About us
Our ethos at East Shore Partnership is to provide the highest quality patient care and excellent support for all staff.
East Shore Partnership is an inner-city practice based in Portsmouth, Hampshire. It is within easy access to road/rail links and good local schools and colleges. We are a friendly and forward-thinking practice which serves over 13,500 patients within the local area.
We have a good CQC rating and excellent QOF achievement and are a member of Brunel Primary Care Network.
We are an established GP training practice for vocational training and offer training support for nurses and pharmacists too. We are committed to the professional development of our staff at East Shore Partnership.
Job description
Job responsibilities
All staff involved in issuing prescriptions, must adhere to the following:
Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants/Hospital staff, Healthcare professionals or the Medicines Management Team, in a courteous, timely and efficient manner and delegate these as appropriate to the Operations Manager, Practice Pharmacist or Duty GP, when required
In addition to the above key tasks and responsibilities requests, the Prescription Administrators will be required to:
Resolve more complex prescription queries with the Practice Pharmacist/ Duty GP and contact patients, carers, secretaries, NHS administrators, Consultants/HospitalstaffandotherHealthcareprofessionalsasrequiredinrelation to prescription queries and relevant medical information
Job description
Job responsibilities
All staff involved in issuing prescriptions, must adhere to the following:
Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants/Hospital staff, Healthcare professionals or the Medicines Management Team, in a courteous, timely and efficient manner and delegate these as appropriate to the Operations Manager, Practice Pharmacist or Duty GP, when required
In addition to the above key tasks and responsibilities requests, the Prescription Administrators will be required to:
Resolve more complex prescription queries with the Practice Pharmacist/ Duty GP and contact patients, carers, secretaries, NHS administrators, Consultants/HospitalstaffandotherHealthcareprofessionalsasrequiredinrelation to prescription queries and relevant medical information
Person Specification
Skills and Abilities
Essential
- Excellent attention to detail and accountability of own work
- Excellent customer service skills
- Excellent verbal and written communication skills
- Good Problem solving skills
- Ability to work without direct supervision
- Ability to manage time and prioritise workload
- Manage multiple tasks and conflicting demands
- Ability to work under pressure and maintain a professional / effective approach
- Ability to work as part of an integrated multi-skilled team
Desirable
- Flexible approach to duties and working arrangements
- Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service
- Microsoft office Word, Excel & PowerPoint
Other
Essential
- Ability to concentrate for prolonged periods of time
- Ability to deal with matters in a confidential manner
- Willingness to work additional hours to cover the holiday/sick leave of other staff
- Keen interest in Self Development
- Willingness to accept more responsibility as role develops
- Reliable, trustworthy and conscientious
- Polite & good mannered
- Enthusiastic and a self-starter
Desirable
- Flexible approach to duties and working arrangements
- Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service
Qualifications
Essential
- Minimum of English & Maths GCSE C or equivalent
Desirable
- Evidence of Medical Terminology training or work based experience
Experience
Essential
- Previous work on repeat prescriptions and discharge/clinic letters
- Competent on SystmOne
Desirable
- Flexible approach to duties and working arrangements
- Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service.
- Experience working in a GP Practice
Person Specification
Skills and Abilities
Essential
- Excellent attention to detail and accountability of own work
- Excellent customer service skills
- Excellent verbal and written communication skills
- Good Problem solving skills
- Ability to work without direct supervision
- Ability to manage time and prioritise workload
- Manage multiple tasks and conflicting demands
- Ability to work under pressure and maintain a professional / effective approach
- Ability to work as part of an integrated multi-skilled team
Desirable
- Flexible approach to duties and working arrangements
- Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service
- Microsoft office Word, Excel & PowerPoint
Other
Essential
- Ability to concentrate for prolonged periods of time
- Ability to deal with matters in a confidential manner
- Willingness to work additional hours to cover the holiday/sick leave of other staff
- Keen interest in Self Development
- Willingness to accept more responsibility as role develops
- Reliable, trustworthy and conscientious
- Polite & good mannered
- Enthusiastic and a self-starter
Desirable
- Flexible approach to duties and working arrangements
- Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service
Qualifications
Essential
- Minimum of English & Maths GCSE C or equivalent
Desirable
- Evidence of Medical Terminology training or work based experience
Experience
Essential
- Previous work on repeat prescriptions and discharge/clinic letters
- Competent on SystmOne
Desirable
- Flexible approach to duties and working arrangements
- Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service.
- Experience working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
