Job summary
Whinfield Medical Practice are looking for a Full Time Medical Secretary (part time maybe considered)
We are a busy Practice and are looking for someone with
previous experience within a medical environment with excellent secretarial, typing and interpersonal skills. Knowledge of SystmOne would be a distinct advantage.
This post is to provide an efficient,
secretarial and administrative support service to the General Practitioners,
Practice Manager and other members of the team.
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Main duties of the job
It is essential that applicants have good knowledge of medical terminology
Have excellent organisational and communication skills, have a flexible approach to your duties and be able to work as part of a team, be competent, calm, have the ability to work using a proactive approach.
Be proficient in audio typing, have excellent computer skills and have the ability to prioritise a busy workload.
Input computerised medical records, summarise and scan clinical correspondence.
Liaise with patients and outside agencies
Organise meetings
To be a point of contact for staff, patients and others within and outside the Practice, responding to external and internal telephone queries.
Processing referrals using the electronic referral system (ERS)
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
About us
Whinfield Medical Practice is situated in north Darlington within easy access to the A66 and A1.
We are a large, busy practice with over 12,000 patients and 7 GPs. We open 5 days per week with two early mornings.
Job description
Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquires in an effective manner
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing letters as requested
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Inputting data into the patients healthcare records as necessary
i. Processing referrals using the electronic referral system (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Clinically coding data on Systm1
l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general administrative tasks as requested
Job description
Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquires in an effective manner
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing letters as requested
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Inputting data into the patients healthcare records as necessary
i. Processing referrals using the electronic referral system (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Clinically coding data on Systm1
l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general administrative tasks as requested
Person Specification
Qualifications
Essential
- Essential
- Experience working as a Medical Secretary
- Committed to quality customer care/delivering excellent customer service.
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Effective interpersonal skills
- Able to work with minimal supervision following set procedures. Ability to prioritise workload.
- Able to work to deadlines.
- Flexible approach to work and adaptable to change. Ability to work as a member of a team
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
- IT skills
- Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality
Desirable
- Experience working in GP Practice/Primary Care
Person Specification
Qualifications
Essential
- Essential
- Experience working as a Medical Secretary
- Committed to quality customer care/delivering excellent customer service.
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Effective interpersonal skills
- Able to work with minimal supervision following set procedures. Ability to prioritise workload.
- Able to work to deadlines.
- Flexible approach to work and adaptable to change. Ability to work as a member of a team
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
- IT skills
- Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality
Desirable
- Experience working in GP Practice/Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.