Medical receptionist

Job description

Job responsibilities

• The opening and distribution of internal and external post, requests for prescriptions; dealing with queries
• Contacting patients to arrange appointments.
• To record administration events within patient records
• Handling specimens and ensuring the appropriate forms have been completed accurately
• To deal with telephone calls to facilitate timely and appropriate communications with others and taking messages accurately and within a timely manner.
• Document management
• Scanning and forwarding clinical letters
• Processing medication requests.
• To arrange ambulances and patient transport as required
• Other duties as required.

Safeguarding:

The post holder will demonstrate a good understanding of safeguarding and will strictly adhere to Practice safeguarding policies and procedures.

Confidentiality:

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

To promote and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Equality and Diversity:

• Supporting the equality and diversity, and rights of patients, carers, and colleagues.

Personal/Professional Development:

• To participate in any training programme implemented by the Practice, as part of this employment.
• This will include annual mandatory training and may occasionally involve attending for training off-site.

Communication:

The post-holder should recognise the importance of effective communication within a team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly and within practice policy and procedure.

Person Specification

Experience

Essential

• Experience of working within a team
• Customer service skills
• Working in a busy and changing environment

Desirable

• Experience of working in primary care

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to NVQ level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FARROW MEDICAL CENTRE

Address

177 Otley Road

Bradford

West Yorkshire

BD3 0HX

Employer's website

https://farrowmc.co.uk/ (Opens in a new tab)