Receptionist

Dr Walji & Colleagues

Information:

This job is now closed

Job summary

The job will involve working in a busy inner city training practice. the candidate will be working in a busy, supportive and progressive GP practice. the practice is very keen on training and educating new applicants to reach a high standard of knowledge.

Main duties of the job

1) Receiving patients and helping them where possible

2) Booking appointments on computers

3) Using the telephone, answering routine inquiries and transferring them to other departments.

4) Taking and giving messages to patients, doctors/nurses, hospitals and other agencies

5) Administrative/Clerical duties

6) Knowledge of and working to the Receptionists protocol

7) Use of computers for repeat prescriptions, appointments etc

8) Full participation with colleagues in team activities as laid down in receptionists protocol eg: Team Meetings, Away Day etc

9) Preparing repeat prescriptions for doctors signatures

10) Handling general enquiries, explaining surgery procedures, making new and follow up appointments

11) Filing incoming mail

12) Putting new patient records in order

13) Dealing appropriately with various forms

14) Downloading hospital correspondence

15) Scanning

1) Recording requests for home visits and messages

2) Extraction of records as required and filing them

3) Postal duties

4) Taking & typing minutes of meetings

5) Registration of New Patients

6) Any other duties, which may be required and agreed with the Practice.

About us

The team consists of 4 GP partners plus trainee registrars

An advanced nurse practitioner and practice nurse

A Health Care Worker along with a Care Navigator & GP Assistant

Admin & managerial staff

It is a very friendly forward thinking practice with great emphasis on training and education

Date posted

28 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience N/A

Contract

Permanent

Working pattern

Full-time

Reference number

A1482-25-0000

Job locations

Balsall Heath Health Centre

43 Edward Road

Balsall Heath, Birmingham

B12 9LP


Job description

Job responsibilities

JOB DETAILS

1) Receiving patients and helping them where possible

2) Booking appointments on computers

3) Using the telephone, answering routine inquiries and transferring them to other departments.

4) Taking and giving messages to patients, doctors/nurses, hospitals and other agencies

5) Administrative/Clerical duties

6) Knowledge of and working to the Receptionists protocol

7) Use of computers for repeat prescriptions, appointments etc

8) Full participation with colleagues in team activities as laid down in receptionists protocol eg: Team Meetings, Away Day etc

9) Preparing repeat prescriptions for doctors signatures

10) Handling general enquiries, explaining surgery procedures, making new and follow up appointments

11) Filing incoming mail

12) Putting new patient records in order

13) Dealing appropriately with various forms

14) Downloading hospital correspondence

15) Scanning

16) Recording requests for home visits and messages

17) Extraction of records as required and filing them

18) Postal duties

19) Taking & typing minutes of meetings

20) Registration of New Patients

21) Any other duties, which may be required and agreed with the Practice.

Job description

Job responsibilities

JOB DETAILS

1) Receiving patients and helping them where possible

2) Booking appointments on computers

3) Using the telephone, answering routine inquiries and transferring them to other departments.

4) Taking and giving messages to patients, doctors/nurses, hospitals and other agencies

5) Administrative/Clerical duties

6) Knowledge of and working to the Receptionists protocol

7) Use of computers for repeat prescriptions, appointments etc

8) Full participation with colleagues in team activities as laid down in receptionists protocol eg: Team Meetings, Away Day etc

9) Preparing repeat prescriptions for doctors signatures

10) Handling general enquiries, explaining surgery procedures, making new and follow up appointments

11) Filing incoming mail

12) Putting new patient records in order

13) Dealing appropriately with various forms

14) Downloading hospital correspondence

15) Scanning

16) Recording requests for home visits and messages

17) Extraction of records as required and filing them

18) Postal duties

19) Taking & typing minutes of meetings

20) Registration of New Patients

21) Any other duties, which may be required and agreed with the Practice.

Person Specification

Experience

Essential

  • Good knowledge of the English language
  • IT literate

Desirable

  • Experience of working in a GP practice is desirable, however training will be given to reach the standard required
Person Specification

Experience

Essential

  • Good knowledge of the English language
  • IT literate

Desirable

  • Experience of working in a GP practice is desirable, however training will be given to reach the standard required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Walji & Colleagues

Address

Balsall Heath Health Centre

43 Edward Road

Balsall Heath, Birmingham

B12 9LP


Employer's website

http://drwaljiandcolleagues.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dr Walji & Colleagues

Address

Balsall Heath Health Centre

43 Edward Road

Balsall Heath, Birmingham

B12 9LP


Employer's website

http://drwaljiandcolleagues.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Frankie Doherty

frankie.doherty@nhs.net

01212893613

Date posted

28 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience N/A

Contract

Permanent

Working pattern

Full-time

Reference number

A1482-25-0000

Job locations

Balsall Heath Health Centre

43 Edward Road

Balsall Heath, Birmingham

B12 9LP


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