PCN Operations Manager

Job description

Job responsibilities

Key responsibilities

1. PCN operations and service delivery

Lead and coordinate day to day PCN operations across multiple practices and teams

Oversee the operational running of PCN services, ensuring delivery against the Network Contract DES and other commissioned services

Work closely with the PCN leadership team to ensure PCN projects and services are well planned, implemented and reviewed

Coordinate and support delivery of Enhanced Health in Care Homes (EHCH), Clinical Pharmacy, Social Prescribing, Mental Health, Care Coordination and other ARRS roles

Assist in the co-ordination of various PCN meetings, including setting dates, drawing up agendas, minute taking and communicating decisions and actions to the wider PCN.

2. Workforce and people management

Provide operational and people management for a growing ARRS workforce, ensuring safe, effective deployment aligned to the Network Contract DES and local priorities

Line manage and support ARRS staff (and any other PCN employed staff), including recruitment, induction, supervision, appraisal and performance management

Ensure staff are deployed effectively across practices to meet population need, support capacity and access, and reduce unwarranted variation

Foster a positive, supportive culture across the PCN workforce, promoting teamwork, resilience and continuous improvement

3. Strategy, business development and contracts

Work with the Clinical Directors, PCN Finance Lead and board to develop and implement the PCNs strategic plan, aligned with:

- The Network Contract DES

- The NHS Long Term Plan and 10 year ambitions

- ICB and place based priorities

Use a strong understanding of the NHS and primary care business environment to:

- Identify and pursue new opportunities, including tenders and local contracts

- Support the development of business cases and funding bids

Ensure the PCN is well positioned to navigate and capitalise on the rapidly changing NHS environment, including tendering for contracts and developing new services

Ensure that digital and operational PCN transformation is embedded in, and aligned with, ICS (Integrated Care System) and national strategies

Help translate national NHS strategy (e.g. analogue to digital, hospital to community, prevention to cure) into practical, local delivery for our population

4. Digital transformation and data analysis

Support the PCN to move from analogue to digital, through adopting new technology to enhance patient access and experience and increase PCN productivity

Work with practices to harness digital tools (e.g. online consultation, digital telephony, NHS App, remote monitoring) to improve access, efficiency and patient experience

Use data and analytics to:

- Monitor PCN performance and activity (including ARRS utilisation, access, population health)

- Inform decision making and service redesign

- Support delivery of population health management and reduction of health inequalities

Ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional information management standards

5. Relationships, networking and system working

Act as a key interface between member practices, ensuring good communication, alignment and collaborative working

Build relationships and facilitate collaboration between practices to support the delivery of care to each others patients (for example to delivery of enhanced access or other hub type working arrangements)

Build and maintain productive relationships with:

- The Integrated Care Board

- Community and mental health providers

- The local community hospital trust

- Voluntary and community sector partners

Represent the PCN at relevant system and place based meetings, advocating for the needs of our population

Lead and manage the collaborative relationship with our Patient Participation Group, ensuring meaningful engagement, effective communication and active involvement in service development and improvement initiatives

6. Governance, risk and conflict resolution

Develop and maintain robust governance arrangement for PCN services, including standard operating procedures (SOPs), risk management and incident reporting in compliance with relevant NHS and contractual requirements

Use conflict resolution and negotiation skills to manage differences between stakeholders, ensuring fair, pragmatic solutions that protect member practices and patients

Maintain high standards of professionalism, confidentiality and probity at all times

Person Specification

Knowledge and skills

Essential

• Excellent communication, negotiation and influencing skills, with experience of effective conflict resolution and ability to communicate with a wide range of people at all levels of organisations
• Strong relationship building and networking skills
• Knowledge of primary care networks and collaborative ways of working
• Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
• Ability to plan and manage multiple workload priorities and meet deadlines
• Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
• Effective time management skills and able to work effectively under pressure and within strict time constraints
• Strong IT skills and an interest in digital opportunities in primary care
• Exceptional organisation and administrative skills
• Ability and willingness to travel between PCN sites

Qualifications

Essential

• Educated to degree level or equivalent practical experience

Desirable

• Management / leadership qualification

Experience

Essential

• Experience of primary care and/or PCN operations, with a strong understanding of how general practice works
• Proven track record of personnel and operations management
• Demonstrable ability to lead and manage multidisciplinary teams and deliver projects across multiple sites.
• Experience of quality improvement and service redesign
• Experience in successfully supporting delivery of new initiatives
• Experience of developing and interpreting complex reports
• Evidence of high management effectiveness, delivering tangible outcomes in complex environments

Desirable

• Experience of EMIS and General Practice IT systems
• Experience of tendering for NHS contracts, business case development or service redesign
• Experience of digital transformation projects in healthcare
• Understanding of population health management and reducing health inequalities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Deal & Sandwich Primary Care Network

Address

Balmoral Surgery

Canada Road

Walmer

Deal

Kent

CT14 7EQ

Employer's website

https://cedarssurgery.co.uk/ (Opens in a new tab)