Job summary
The PCN Manager will work flexibly to support the
PCN Clinical Director(s) and the PCN practices to create a fully-functioning
and continually developing Primary Care Network. You will have overall
responsibility for the management of the network and will provide both operational, strategic and personnel management across the PCN;
working closely with the PCN Clinical Director(s) and the PCN leadership team to
achieve success. You will work to develop the PCN strategic plan and provide
project management support to deliver services in line with the PCN Network
Contract DES and the PCNs priorities.
The PCN Manager will provide line management to all
PCN employed staff to ensure they are supported and co-ordinated within the PCN.
This duty will include line management to clinical and non-clinical staff,
however clinical supervision will be provided by an appropriate registered
healthcare professional.
You will take responsibility for the financial
management of the PCN finances and work to support the collection of data and
information to ensure budget monitoring, reconciliation of payments and provide
assurance to the network and/or commissioners relating to PCN spending.
You will strive to develop strong working
relationships with a wide range of healthcare partners and stakeholders. You
will represent the PCN in a variety of forums and deputise for the Clinical Director(s)
as required.
Main duties of the job
Work with and support the PCN
Clinical Director(s) to develop and deliver the PCN strategic plans and
performance requirements.
Oversee
the management and delivery of the PCN DES requirements, including supporting the PCN and its member practices to formulate
project and delivery plans in relation to meeting the DES specification.
Working with member practices to
identify areas of common concern or potential for collaborative working to
improve the resilience of general practice.
Process
finance payments, invoices, reconciliation and monthly finance reports
Work closely with Network practices
to develop an understanding of their different demographics and population
health needs.
Assist in the co-ordination of various
PCN meetings, including setting dates, drawing up agendas, minute taking and
communicating decisions and actions to the wider PCN.
Support in the writing of business
cases and bids on behalf of the network.
Develop an understanding of the
Additional Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN
on the planning and deployment of these roles.
Implement, monitor and report on
PCN contracts and services, including project progression and management of
risks.
Manage the planning and reporting
of services across the PCN in a cohesive way, ensuring all benefits and
efficiencies are identified and realised.
About us
Deal & Sandwich Primary Care
Network (PCN) comprises 5 GP practices: Balmoral Surgery, Cedars Surgery, Manor
Road Surgery, Sandwich Medical Practice and St Richards Road Surgery, with a
combined list size of around 48,000 patients. The practices work together to deliver
care and support through new and innovative ways which enables our patients to
live healthy and fulfilling lives.
Job description
Job responsibilities
The attached job
description and person specification gives you all the information you need
about this role. Please look carefully at the criteria in the person
specification and tell us what you have done that shows you meet this.
Collaborative Working
The PCN is focused on building
relationships with other local health and social care providers and the PCN
Manager will:
Recognise the roles of other
colleagues within the PCN and in other organisations and their role in patient
care.
Demonstrate use of appropriate
communication to gain the co-operation of relevant stakeholders (including
patients, senior and peer colleagues, and other professionals, other
NHS/private organisations e.g. ICBs).
Demonstrate ability to work as a
member of a team.
Recognise personal limitations and
refer to more appropriate colleague(s) when necessary.
Actively work toward developing and
maintaining effective working relationships both within and outside the practice,
PCN and locality.
Foster and maintain strong links
with all services across locality.
Explore the potential for
collaborative working and take opportunities to initiate and sustain such
relationships.
Demonstrate ability to integrate
general practice with community and hospital teams.
Liaise with other stakeholders as
needed for the collective benefit of patients.
HR Management
To provide line management to PCN
employed staff, to ensure that they are embedded in the PCN and co-ordinated
across the PCN practices.
Support in the design of rotas for PCN employed
staff.
Conduct appraisals and performance management of PCN
staff.
Dispute and grievance resolution.
Oversee the recruitment processes for new PCN staff,
from advert to appointment.
Design and create job descriptions, person
specifications, interview templates and inductions for new PCN staff.
Financial Management
Lead on the PCN finances,
including budgeting and monitoring processes to maintain the short and
long-term financial management of the network.
Work with the nominated payee to
monitor income and expenditure; and ensure appropriate and timely payments to
practices, staff and partners as required.
Prepare and present financial
reports, monitoring information and reporting to the PCN as required.
Keeping track of committed funds
and budgets and supporting the development of bids for new money and funding
streams as they become available to the PCN.
IT and Data Management
Ensure the PCNs compliance with
the GDPR and FOI along with other relevant legislation and professional
information management standards such as GMC/BMA and LMC guidance.
Personal Management
Recognise and work within own
competence.
Prioritise, organise and manage own
workload in a manner that maintains and promotes quality.
Demonstrate understanding of the
implications of national priorities for the PCN.
Keep abreast of the PCN Network
Contract DES requirements and associated service specifications.
Bring to attention of the Clinical Director(s)
any clinical incidents, and participate as required in any investigation and
learning exercises.
Bring to attention of the Clinical Director(s)
any formal complaints, and participate as required in any investigation and
subsequent learning exercise.
Undertake complimentary training and
development appropriate to role.
Job description
Job responsibilities
The attached job
description and person specification gives you all the information you need
about this role. Please look carefully at the criteria in the person
specification and tell us what you have done that shows you meet this.
Collaborative Working
The PCN is focused on building
relationships with other local health and social care providers and the PCN
Manager will:
Recognise the roles of other
colleagues within the PCN and in other organisations and their role in patient
care.
Demonstrate use of appropriate
communication to gain the co-operation of relevant stakeholders (including
patients, senior and peer colleagues, and other professionals, other
NHS/private organisations e.g. ICBs).
Demonstrate ability to work as a
member of a team.
Recognise personal limitations and
refer to more appropriate colleague(s) when necessary.
Actively work toward developing and
maintaining effective working relationships both within and outside the practice,
PCN and locality.
Foster and maintain strong links
with all services across locality.
Explore the potential for
collaborative working and take opportunities to initiate and sustain such
relationships.
Demonstrate ability to integrate
general practice with community and hospital teams.
Liaise with other stakeholders as
needed for the collective benefit of patients.
HR Management
To provide line management to PCN
employed staff, to ensure that they are embedded in the PCN and co-ordinated
across the PCN practices.
Support in the design of rotas for PCN employed
staff.
Conduct appraisals and performance management of PCN
staff.
Dispute and grievance resolution.
Oversee the recruitment processes for new PCN staff,
from advert to appointment.
Design and create job descriptions, person
specifications, interview templates and inductions for new PCN staff.
Financial Management
Lead on the PCN finances,
including budgeting and monitoring processes to maintain the short and
long-term financial management of the network.
Work with the nominated payee to
monitor income and expenditure; and ensure appropriate and timely payments to
practices, staff and partners as required.
Prepare and present financial
reports, monitoring information and reporting to the PCN as required.
Keeping track of committed funds
and budgets and supporting the development of bids for new money and funding
streams as they become available to the PCN.
IT and Data Management
Ensure the PCNs compliance with
the GDPR and FOI along with other relevant legislation and professional
information management standards such as GMC/BMA and LMC guidance.
Personal Management
Recognise and work within own
competence.
Prioritise, organise and manage own
workload in a manner that maintains and promotes quality.
Demonstrate understanding of the
implications of national priorities for the PCN.
Keep abreast of the PCN Network
Contract DES requirements and associated service specifications.
Bring to attention of the Clinical Director(s)
any clinical incidents, and participate as required in any investigation and
learning exercises.
Bring to attention of the Clinical Director(s)
any formal complaints, and participate as required in any investigation and
subsequent learning exercise.
Undertake complimentary training and
development appropriate to role.
Person Specification
Experience
Essential
- Experience of working within a primary care or NHS environment
- At least 3 years demonstrable experience of managing, supporting and developing a large team
- Experience of quality improvement and service redesign tools/techniques and evidence of ability to apply in practice
- Experience in successfully supporting delivery of new initiatives
- Experience of developing and interpreting complex reports
- Experience of working autonomously and organising and prioritising own workload
Desirable
- Experience of EMIS and General Practice IT systems
- Experience in improving the patients experience / care / safety through audits, quality improvement projects or guideline development
Qualifications
Essential
- Educated to degree level or equivalent practical experience
- Evidence of continuous professional development
Desirable
- Management / leadership qualification
Knowledge and skills
Essential
- Knowledge of primary care networks and collaborative ways of working
- Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
- Ability to interpret, understand and analyse financial information
- Ability to plan and manage multiple workload priorities and meet deadlines
- Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding
- Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
- Effective time management skills and able to work effectively under pressure and within strict time constraints
- Exceptional organisation and administrative skills
- Competent in advanced use of MS Office applications and Outlook
- Excellent communication skills (written and oral) and strong influencing and persuasion skills
- Able to communicate with a wide range of people at all levels of organisations
- Problem solving and analytical skills
Desirable
- Competent in working with and presenting to large groups
- This role will be based in Deal and Sandwich but will involve travel for meetings within the PCN practices and localities, so a full driving license is desirable, mileage is claimable
Person Specification
Experience
Essential
- Experience of working within a primary care or NHS environment
- At least 3 years demonstrable experience of managing, supporting and developing a large team
- Experience of quality improvement and service redesign tools/techniques and evidence of ability to apply in practice
- Experience in successfully supporting delivery of new initiatives
- Experience of developing and interpreting complex reports
- Experience of working autonomously and organising and prioritising own workload
Desirable
- Experience of EMIS and General Practice IT systems
- Experience in improving the patients experience / care / safety through audits, quality improvement projects or guideline development
Qualifications
Essential
- Educated to degree level or equivalent practical experience
- Evidence of continuous professional development
Desirable
- Management / leadership qualification
Knowledge and skills
Essential
- Knowledge of primary care networks and collaborative ways of working
- Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
- Ability to interpret, understand and analyse financial information
- Ability to plan and manage multiple workload priorities and meet deadlines
- Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding
- Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
- Effective time management skills and able to work effectively under pressure and within strict time constraints
- Exceptional organisation and administrative skills
- Competent in advanced use of MS Office applications and Outlook
- Excellent communication skills (written and oral) and strong influencing and persuasion skills
- Able to communicate with a wide range of people at all levels of organisations
- Problem solving and analytical skills
Desirable
- Competent in working with and presenting to large groups
- This role will be based in Deal and Sandwich but will involve travel for meetings within the PCN practices and localities, so a full driving license is desirable, mileage is claimable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.