Job summary
We are looking for a pro-active and focused Medical Secretary Support.
Join our team as a Medical Secretary Support and contribute to providing exceptional healthcare services to our patients. As a key member of our support team, you will play a vital role in ensuring smooth operations within the Practice. We offer competitive compensation, excellent benefits, and a friendly and supportive work environment.
Hours of work:
16 hours a week - Days of the week and hours to be agreed. It is more important for us to find the right candidate and therefore we can be adaptable with the working days on offer. Please state your availability/preference on application.
Main duties of the job
To work flexibly to provide efficient, high quality secretarial, administrative and support services to the Secretarial Team, GPs and health professionals as required and to maintain office cover. This will involve word processing, audio typing skills with general clerical work.
Reports to Lead Secretary / Operations Manager
About us
Bridge View Medical is a friendly General Practice with 4 sites in South Bristol servicing c39,000 patients cared for by a team of 150 dedicated Partners and staff.
We are a teaching, training and research practice and are a proud recipient of South Bristol Academy Teaching Practice Award for our outstanding contribution to medical teaching.
Job description
Job responsibilities
Key Responsibilities:
Secretarial
- To provide an efficient word processing service for GPs and health professionals as required. This includes the typing and processing of letters, reports, patient referrals, in an accurate and quality manner.
- Process and maintain referrals using the E Referral System AND EMIS systems.
- Maintain all workstreams within the E Referral system.
- Process dictation using the Dictate IT system.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To provide support to the Microteam Secretaries/ to have knowledge of non NHS work requests.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To be able to retrieve test results, clinic letters, discharge summaries from appropriate computer systems, or liaise with secondary care staff.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
Communication
- Communicate on a daily basis with GPs, care navigators, other clinical or non-clinical staff, health care professionals and other health centre users.
- Interface between surgery, GPs and social services, secondary health centres and community services.
- To be aware of confidentiality and communicate sensitive information in a discreet and sensitive manner
- Communicate information, messages, results or requests for follow up appointments to patients in a tactful and clear manner. Ensure patients have understood the information that has been given to them.
- To liaise by telephone with a wide range of outside social care services, secondary health centres and other health care service providers.
- Work collaboratively with other team members and able to cover their absences across the business
Job description
Job responsibilities
Key Responsibilities:
Secretarial
- To provide an efficient word processing service for GPs and health professionals as required. This includes the typing and processing of letters, reports, patient referrals, in an accurate and quality manner.
- Process and maintain referrals using the E Referral System AND EMIS systems.
- Maintain all workstreams within the E Referral system.
- Process dictation using the Dictate IT system.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To provide support to the Microteam Secretaries/ to have knowledge of non NHS work requests.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To be able to retrieve test results, clinic letters, discharge summaries from appropriate computer systems, or liaise with secondary care staff.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
Communication
- Communicate on a daily basis with GPs, care navigators, other clinical or non-clinical staff, health care professionals and other health centre users.
- Interface between surgery, GPs and social services, secondary health centres and community services.
- To be aware of confidentiality and communicate sensitive information in a discreet and sensitive manner
- Communicate information, messages, results or requests for follow up appointments to patients in a tactful and clear manner. Ensure patients have understood the information that has been given to them.
- To liaise by telephone with a wide range of outside social care services, secondary health centres and other health care service providers.
- Work collaboratively with other team members and able to cover their absences across the business
Person Specification
Experience
Essential
- Ability to work as part of a team and independently
- Office experience/ admin experience
Desirable
- Experience in Primary Care
- Experience working with confidential information
- Previous Secretarial experience and training
Qualifications
Essential
- Good level of education Maths & English GCSE grade 4 or above/equivalent
Desirable
- Maths & English GCSE grade 5 or above
- A levels or equivalent
Skills
Essential
- Good interpersonal skills
- Good written and verbal communication skills
- Good IT skills MS office applications
- Excellent attention to detail
- Excellent organisational skills
- Problem solving and task management skills
- Positive attitude to work
- Adaptability and flexibility
- Accuracy
- Ability to work under pressure
- Trustworthy and reliable
- To be caring and have a warm and friendly nature
Desirable
- Use of clinical systems software e.g. EMIS
Person Specification
Experience
Essential
- Ability to work as part of a team and independently
- Office experience/ admin experience
Desirable
- Experience in Primary Care
- Experience working with confidential information
- Previous Secretarial experience and training
Qualifications
Essential
- Good level of education Maths & English GCSE grade 4 or above/equivalent
Desirable
- Maths & English GCSE grade 5 or above
- A levels or equivalent
Skills
Essential
- Good interpersonal skills
- Good written and verbal communication skills
- Good IT skills MS office applications
- Excellent attention to detail
- Excellent organisational skills
- Problem solving and task management skills
- Positive attitude to work
- Adaptability and flexibility
- Accuracy
- Ability to work under pressure
- Trustworthy and reliable
- To be caring and have a warm and friendly nature
Desirable
- Use of clinical systems software e.g. EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
