Coordinator (First patient contact - GP Practice)

Job description

Job responsibilities

The role involves some reception duties, and involves receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, polite, efficient and effective way, projecting a positive and friendly image to patients and other visitors, either in person or via the telephone, online appointment booking system and triaging them to the appropriate clinician using our EMIS system.

As part of the role you shall also provide general admin assistance to the Practice team in various day to day operations. Previous experience of working in a GP surgery / customer care role will be an advantage.

We have 4 branch surgeries within south Bristol so the ability to work flexibly across all sites is essential as is the requirement to work the occasional evening &/or Saturday mornings.

We have a number of part time and full time roles:

Current shift times for part time vacancies are : Monday - Friday PM: 1:15 pm to 6:45 pm (minimum 3 afternoons per week).

Full time: 40 hours per week Monday - Friday 8:15am to 6:45pm (4 days x 10 hour working day with a 30 minutes unpaid lunch break)

When applying, please indicate your preference and availability for working full time or part time.

Successful candidates will be expected to work across all of our sites depending on requirements.

If you would like to be part of a large and friendly team, with full support and training provided to ensure you settle into the role - please apply as soon as possible by submitting your CV.

We look forward to hearing from you!

Person Specification

Qualifications

Essential

• GCSE with English & Maths at Level C and above

Skills

Essential

• Excellent telephone manner
• Excellent interpersonal skills
• Good IT skills - competent in Microsoft Office
• Team player

Experience

Essential

• Customer care and administrative experience

Desirable

• Experience of working in health care services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge View Medical

Address

Marksbury Road Surgery

1 Marksbury Road

Bristol

BS3 5JL

Employer's website

https://bridgeviewmedical.nhs.uk/ (Opens in a new tab)