Job responsibilities
JOB TITLE: Prescription Clerk
REPORTS TO: Patient Services Supervisor
DAYS/HOURS: Monday to Friday (25 hours)
Working as part of a dynamic forward thinking Practice the post-holder will be part of the Patient Services Team and primarily responsible for the issuing of repeat medications for patients in a safe and timely manner.
The Prescription Clerk will also liaise and deal with patients regarding queries and repeat prescription requests whether this is face-to-face, on the telephone or by email/electronically.
They will be working alongside the Clinical Pharmacist team and liaising with Doctors, Nurses and other staff or organisations including pharmacies on a regular basis.
The post-holder will also be managing the expectations of patients and/or their carers/guardians in a professional and polite manner to provide a high standard of patient focused service.
Job Description & Key Responsibilities:
Managing repeat prescription requests received via paper-form, email and electronically ensuring safe and efficient responses to patient medication requirements.
Dealing with patients face-to-face, by telephone or via email in a polite professional manner at all times.
Work closely with the Clinical Pharmacist team, acting upon any relevant prescribing changes as instructed to assist with cost effective prescribing, QOF compliance and prescribing targets.
Data entry into patient records ensuring patient confidentiality is followed at all times.
Liaising with clinical team and pharmacies.
Making of relevant appointments with patients via telephone or AccuRx messaging via SystmOne.
Dealing with clerical matters such as changes of patient details, EPS nominations, etc. as required.
Checking and completion of tasks as appropriate.
Maintain accurate records.
Other responsibilities:
Lunchtime reception cover for Care Navigators (arranged daily if needed)
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate.