Care Navigator - GP Surgery

Job description

Job responsibilities

ORGANISATIONAL PURPOSETo deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the future

JOB PURPOSETo greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective way

To provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

To play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose.

KEY RESPONSIBILITIES:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Ensure that all new patients are registered onto the computer system promptly and accurately

Enter patient information on to the computer as required.

Patient notes and correspondence

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working on a confidential basis in a reception / office environment
• Working with and within a diverse community
• Experience of problem solving when individuals are upset, confused or angry.
• Experience in using MS Packages and databases

Desirable

• To have worked within a practice and/ or health service setting
• Experience in using GP Software e.g. SystmOne

Skills

Essential

• Excellent Communication
• Problem Solving ability
• Ability to remain calm, polite and professional under pressure
• Ability to accurately receive, record and relay information both verbally and in writing through production of documentation and data entry
• Ability to store and retrieve files from numerical, alphabetical and computerised filing
• Ability to manage high volumes and multi task
• Ability to work sportively as part of a team
• Understanding of the importance of patient confidentiality and the
• consequences of breaking confidentiality
• Openness to explore alternative working practices
• Understanding team development and team working
• Passionate about Customer Service
• Excellent time management
• Flexibility within job role and ability to adapt

Desirable

• Knowledge of local community and understanding of a multicultural,
• racially diverse population

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Monkfield Medical Practice

Address

Sackville Way

Great Cambourne

Cambridge

CB23 6HL

Employer's website

https://www.monkfieldpractice.co.uk (Opens in a new tab)