Job responsibilities
The post of the Medical Receptionist is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
The post will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance with written policies and protocols.
Filing notes in medical records
Pulling/filing notes for surgeries and update as necessary
Process repeat and acute prescriptions checking names and addresses
Reception
Receiving patients, consulting with the practice team
Answer telephone calls in a professional manner, dealing with enquiries via telephone and face-to-face
Arrange home visits
Take accurate messages and relay to appropriate person via email / other
Telephone for results and information from outside agencies, i.e. hospitals, GP surgeries, Health Centres
Data input and retrieval via computer system
Prepair and maintenance of paper medical records
Dealing with incoming and outgoing mail
Registration of new patients
Process patient change of address
Booking, cancelling and changing appointments
Process repeat prescriptions requests in accordance with Practice guidelines
Scanning and filing medical records
Other tasks:
Ensure building security
Maintain supplies of stationery in reception and consulting rooms
Keep workplace organised and tidy (including Kitchen)
Clear consulting rooms when possible and tidy waiting room
Any other tasks allocated by managers
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in the Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carer, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Health & Safety
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
Personal/professional Development
The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work