Job summary
- Have you considered a calm and friendly port in the Primary Care Storm?
- Well organised practice with well defined team structure
- CQC Rating of GOOD
- Motivated happy team made us the most COVID Vaccinated Practice in England
Our thriving semi-rural PMS Practice of 9500 patients is truly multi-disciplinary with a diverse team.
We are both forward thinking but also more importantly "forward acting".
We have 6 sessions a week of our directly employed Senior Mental Health Nurse plus whatever the local Mental Health Trust provided. We have a Nurse consultant and ANP's specialising in woman's health and dermatology.
We have a Finance Manager, a Human Resources Deputy and a Data Management Lead and are looking to recruit an enthusiastic and talented Manager to join our friendly, supported and dedicated team delivering high quality healthcare while putting the buzz back into General Practice.
We are working on developing a One Stop Shop for a 3 acre site which already has a Project Initiation Document approved by NHE plus historic full planning consent for an NHS Nursery, Cafe, Social Care Hub, Out of Hours, Ambulance and a Training and Education Centre. We are currently at the Outline Business Case Stage where compromises will be made.
Main duties of the job
The core duties of this role are to manage and co-ordinate all aspects of the Practice's day to day business, ensuring compliance with policies and procedures, motivating and managing staff, optimising efficiency and financial performance, and ensuring the Practice achieves its long term strategies.
The postholder will work closely with the Partners and Clinical Directors and will be responsible for ensuring the Practice meets it's agreed aims and objectives. You will be required to provide operational support and guidance to the partners and Lead GP in areas such as planning, income and expenditure, human resources, patient service delivery, information technology, clinical governance, quality and performance management, Health and Safety and CQC compliance.
The post holder will also be responsible for providing day to day operational support and guidance to the Practice Team, with a team focused and inclusive approach, you be required to support and encourage the training and development of all staff and ensure excellent team working.
About us
Saxmundham Health serves a patient list size of circa 9500 patients
under a PMS Contract from purpose-build premises just a few minutes' walk from
Saxmundham Town Centre.
We are an experienced clinical team of GPs, Advanced Nurse
Practitioners, Nurse Consultant. General Practice Nurses, Healthcare
Assistants, Clinical Pharmacists, Mental Health Nurse, Clinical Pharmacist a
Pharmacy Technician and Physiotherapist, and have an experienced team of
Administrative, Reception and Medical Secretarial staff. The post is also
supported by Assistant Practice Manager, PA to
Management Team & HR/Training Assistant
The Practice works collaboratively within North East Coastal Primary
Care Network (PCN) as one of its member Practices representing a patient
population of circa 30,000 , with a vision to deliver sustainable, clinically
excellent health services for the local communities.
Saxmundham Health also works through partnership and collaboration with
like- minded Practices to provide patients with joined-up solutions which meet
the needs of its demographics. It is one of 3 member Practices that include
Leiston and Framlingham Surgeries.
We adopt a team approach to patient care in a caring and compassionate
environment to ensure the highest level of care and service to our patients. As
such, a key part of your role is to work collaboratively with our PCN
Colleagues, stakeholders and local commissioners and keep abreast of changes in
primary care.
Job description
Job responsibilities
Overseeing the day to day operations of the organisation, ensuring staff achieve their primary responsibilities.Functional management of all clinical and administrative staff.
Direct line management of the following staff: Finance Manager, Data and I.T. Lead, HR and Training Lead, Team Leads, Paramedic, Mental Health Nurse, Salaried GP's, Clinical Pharmacist, Nurse Consultant, Nurse Practitioners.
Managing the recruitment and retention of staff (develop, implement and embed an effective succession plan.
Establishing, reviewing and regularly updating Job Descriptions and person specifications (ensuring all staff are legally and gainfully employed).
Developing, implementing and embedding an effective staff appraisal process.
Non Clinical Practice Lead for the Primary Care Network ( PCN).
implementing effective systems for the resolution o disciplinary and grievance issues.
Maintaining an effective overview of an ensuring compliance with HR legislation.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Working with the Finance Manager with the financial elements of the organisation. seeking to maximise income and reduce expenditure in conjunction with the partners.
Working with the Finance Manager maintaining and effective liaison with the accountant. ( PAYE, partners drawings, end of year accounts, bank accounts, accounting systems, petty cash etc).
Ensuring the surgery has appropriate insurance cover.
Developing, implementing and embedding and efficient business resilience plan (BRP).
Managing contracts for services, i.e.. cleaning, gardening, window cleaning etc.
Managing the procurement of organisation equipment, supplies and services, supporting the Finance Manager.
Co-ordinating the reviewing and updating of all organisation policies and procedure.
Leading change and continuous improvement initiatives,co-ordinating projects within the organisation.
Ensuring the team reach QOF and PCN IIF Targets (supported by the nursing and administrative leads)/
Adapting a strategic approach to the management of all patient services matters.
Developing, implementing and embedding and effective communication strategy internally and externally.
Ensuring the organisation maintains compliance within its NHS contractual obligations.
Actively encouraging and promoting the use of patient online services.
Support in publishing communications for internal and external use such as an organisation newsletter on a quarterly basis.
Maintaining the organisation and NHS choices websites, facebook page.
Liaising at external meetings as required.
Marketing the practice appropriately.
Supporting the management of the Patient Participation Group.
Effectively supporting the management of all complaints in line with current legislation and guidance.
The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
Overall management of the organisation I.T. Systems, working with the Data and I.T. Lead.
Ensuring compliance with I.T. and security and Information Governance.
Act as the primary point of contact for PCSE, NHSE, ICB, ICS, community services, suppliers and other external stakeholders.
Job description
Job responsibilities
Overseeing the day to day operations of the organisation, ensuring staff achieve their primary responsibilities.Functional management of all clinical and administrative staff.
Direct line management of the following staff: Finance Manager, Data and I.T. Lead, HR and Training Lead, Team Leads, Paramedic, Mental Health Nurse, Salaried GP's, Clinical Pharmacist, Nurse Consultant, Nurse Practitioners.
Managing the recruitment and retention of staff (develop, implement and embed an effective succession plan.
Establishing, reviewing and regularly updating Job Descriptions and person specifications (ensuring all staff are legally and gainfully employed).
Developing, implementing and embedding an effective staff appraisal process.
Non Clinical Practice Lead for the Primary Care Network ( PCN).
implementing effective systems for the resolution o disciplinary and grievance issues.
Maintaining an effective overview of an ensuring compliance with HR legislation.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Working with the Finance Manager with the financial elements of the organisation. seeking to maximise income and reduce expenditure in conjunction with the partners.
Working with the Finance Manager maintaining and effective liaison with the accountant. ( PAYE, partners drawings, end of year accounts, bank accounts, accounting systems, petty cash etc).
Ensuring the surgery has appropriate insurance cover.
Developing, implementing and embedding and efficient business resilience plan (BRP).
Managing contracts for services, i.e.. cleaning, gardening, window cleaning etc.
Managing the procurement of organisation equipment, supplies and services, supporting the Finance Manager.
Co-ordinating the reviewing and updating of all organisation policies and procedure.
Leading change and continuous improvement initiatives,co-ordinating projects within the organisation.
Ensuring the team reach QOF and PCN IIF Targets (supported by the nursing and administrative leads)/
Adapting a strategic approach to the management of all patient services matters.
Developing, implementing and embedding and effective communication strategy internally and externally.
Ensuring the organisation maintains compliance within its NHS contractual obligations.
Actively encouraging and promoting the use of patient online services.
Support in publishing communications for internal and external use such as an organisation newsletter on a quarterly basis.
Maintaining the organisation and NHS choices websites, facebook page.
Liaising at external meetings as required.
Marketing the practice appropriately.
Supporting the management of the Patient Participation Group.
Effectively supporting the management of all complaints in line with current legislation and guidance.
The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
Overall management of the organisation I.T. Systems, working with the Data and I.T. Lead.
Ensuring compliance with I.T. and security and Information Governance.
Act as the primary point of contact for PCSE, NHSE, ICB, ICS, community services, suppliers and other external stakeholders.
Person Specification
Experience
Essential
- Experience of, and success at, motivating and managing people.
- Experience of working in teams and able to promote a team spirit.
- Familiar with employment law and employment-related legislation.
- Business planning.
- Working in an IT-dependent environment.
- Financial management including managing budgets and financial planning.
- Experience of successfully leading and managing change.
Desirable
- Previous NHS / General Practice management experience.
- Contingency planning to ensure business continuity.
- Project management.
- Facilities management.
- Health & safety.
- Risk assessment.
Experience
Essential
- Experience of, and success at, motivating and managing people.
- Experience of working in teams and able to promote a team spirit.
- Familiar with employment law and employment-related legislation.
- Business planning.
- Working in an IT-dependent environment.
- Financial management including managing budgets and financial planning.
- Experience of successfully leading and managing change.
Desirable
- Previous NHS / General Practice management experience.
- Contingency planning to ensure business continuity.
- Project management.
- Facilities management.
- Health & safety.
- Risk assessment.
Qualifications
Essential
- Educated to a minimum of A levels or equivalent.
- Evidence of a commitment to continuing professional development and training in different areas of management.
Desirable
- Relevant business, management, HR or finance qualification or degree.
Skills
Essential
- Leadership skills.
- Financial acumen.
- Excellent interpersonal skills.
- Delegation skills.
- A solutions focussed approach.
- Makes things happen.
- Good communicator (oral and written).
- Ability to listen and empathise.
- Mentoring/coaching.
- Competent with the use of office IT.
- Chairmanship and co-ordination.
- Good time management.
- Problem-solving.
- Negotiating.
- Able to manage change.
- Networking.
- Facilitation.
- Managing conflict.
- Organised & decisive in implementing a vision.
- Process management.
- Ability to develop comprehensive systems to solve organisational problems.
Person Specification
Experience
Essential
- Experience of, and success at, motivating and managing people.
- Experience of working in teams and able to promote a team spirit.
- Familiar with employment law and employment-related legislation.
- Business planning.
- Working in an IT-dependent environment.
- Financial management including managing budgets and financial planning.
- Experience of successfully leading and managing change.
Desirable
- Previous NHS / General Practice management experience.
- Contingency planning to ensure business continuity.
- Project management.
- Facilities management.
- Health & safety.
- Risk assessment.
Experience
Essential
- Experience of, and success at, motivating and managing people.
- Experience of working in teams and able to promote a team spirit.
- Familiar with employment law and employment-related legislation.
- Business planning.
- Working in an IT-dependent environment.
- Financial management including managing budgets and financial planning.
- Experience of successfully leading and managing change.
Desirable
- Previous NHS / General Practice management experience.
- Contingency planning to ensure business continuity.
- Project management.
- Facilities management.
- Health & safety.
- Risk assessment.
Qualifications
Essential
- Educated to a minimum of A levels or equivalent.
- Evidence of a commitment to continuing professional development and training in different areas of management.
Desirable
- Relevant business, management, HR or finance qualification or degree.
Skills
Essential
- Leadership skills.
- Financial acumen.
- Excellent interpersonal skills.
- Delegation skills.
- A solutions focussed approach.
- Makes things happen.
- Good communicator (oral and written).
- Ability to listen and empathise.
- Mentoring/coaching.
- Competent with the use of office IT.
- Chairmanship and co-ordination.
- Good time management.
- Problem-solving.
- Negotiating.
- Able to manage change.
- Networking.
- Facilitation.
- Managing conflict.
- Organised & decisive in implementing a vision.
- Process management.
- Ability to develop comprehensive systems to solve organisational problems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
