Job responsibilities
JOB DESCRIPTION
JOB TITLE: Pharmacy Coordinator
REPORTS TO: Pharmacy Manager
Job Summary:
The Pharmacy Coordinator is a
new role supporting a growing team within an established Partnership delivering
excellent care across two practice sites. You will work with a range of
professionals including GPs, Advanced Nurse Practitioners, Practice Nurses,
Clinical Pharmacists, Pharmacy Technicians and Administrators. The role focuses
on the timely requesting of prescriptions, finding information for queries and
passing this onto the relevant team member, liaising with patients and
community pharmacies and responding to administrative tasks. You will work
within a dynamic team, managing a challenging workload and will contribute to
our efficient service that makes a difference to the health and wellbeing of
thousands of our patients.
Job Responsibilities
Primary Responsibilities
The following are the
core responsibilities of the Pharmacy Coordinator. There may be, on occasion,
a requirement to carry
out other tasks; this will be dependent upon factors such as workload and
staffing levels:
Following protocols to ensure an
effective prescription ordering process, which includes the setup of
repeat dispensing, issuing acute and repeat medication if indicated and
supporting patients with medication queries.
Answer incoming phone calls,
transferring calls or dealing with the callers request appropriately.
Inviting patients in for drug monitoring
and structured medication reviews where required.
Process personal, telephone, email, and
e-requests for appointments.
Signpost patients to the correct
service.
Initiating contact with and responding
to requests from patients, team members and external agencies.
Input data into the patients healthcare
records as necessary.
Manage all queries as necessary in an
efficient manner.
Carry out system searches as requested.
Maintain a clean, tidy, effective
working area at all times.
Support all clinical staff with general
tasks as requested.
Secondary Responsibilities
In addition to the Primary Responsibilities, The Pharmacy Coordinator may
be requested to carry out the following IF support is needed from the teams
within the practice:
Partake in an audit as directed by the
Pharmacy Team.
Confidentiality:
While
seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately.
In the
performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the Practice
Health & Safety Policy, to include:
Using
personal security systems within the workplace according to Practice
guidelines
Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks.
Making
effective use of training to update knowledge and skills.
Maintaining
work areas in a tidy and safe way and free from hazards
Reporting
potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of
patients, carers, and colleagues, to include:
Acting in a way that recognizes the
importance of peoples rights, interpreting them in a way that is
consistent with Practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and
beliefs of patients, carers, and colleagues.
Behaving in a manner which is welcoming to
and of the individual, is non-judgmental and respects their circumstances,
feelings priorities and rights.
Personal/Professional Development:
The post-holder
will participate in any training programme implemented by the Practice as part
of this employment, such training to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a
record of own personal and/or professional development.
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others
who are undertaking similar work.
Quality:
The post-holder
will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality
and risk.
Assess own performance and take
accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team
by reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance.
Work effectively with individuals in other
agencies to meet patients needs.
Effectively manage own time, workload, and
resources.
Communication:
The post-holder should recognize the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognize
peoples needs for alternative methods of communication and respond
accordingly.
Contribution to the Implementation of Services:
The post-holder
will:
Apply Practice policies, standards, and
guidance.
Discuss with other members of the team how
the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Person
Specification
Qualifications
Essential
Evidence of ongoing personal development.
Desirable
NVQ2 Dispensary Assistant (or equivalent)
Experience
Essential
Able to demonstrate a clear understanding of
working with confidential information and an
understanding of service user confidentiality.
Vulnerable adults awareness.
Understanding of current issues facing the NHS.
Desirable
Previous GP Practice / Community Pharmacy
experience
Minimum of 3 years experience of working with
healthcare professionals / previous experience in the
NHS.
Experience in a pharmacy role.
Experience with SystmOne.
Experience of administrative duties.
Working in a multidisciplinary setting where
influence and negotiation is required.
Knowledge of / familiarity with medical
terminology.
Working in a busy and demanding environment,
whilst providing the service in a timely manner.
Skills & Attributes
Essential
Proficient written and verbal communication skills
and interpersonal skills.
Ability to deal with service users sensitively.
Ability to work as part of a team.
Ability to prioritise own workload.
Proficient organisational and administration
skills.
Ability to communicate effectively.
Compassion and empathy.
Ability to embrace change.
Desirable
Proficient motivational, influencing and
negotiating skills.
Ability to analyse and interpret information and
present results in a clear and concise manner.
Experience providing advice / signposting to
users.
Proficient knowledge of and experience of working
with Microsoft Office.
