Job summary
As a GP receptionist, you are the first point of contact for our patients the friendly voice on the phone and the welcoming face at the front desk. This role is vital in helping our practice run smoothly by managing appointments, supporting clinical staff, and ensuring every patient receives timely and compassionate care.
Were looking for someone who thrives in a busy environment, communicates with warmth and professionalism, and takes pride in making a difference every day. In return, we offer a supportive team, opportunities to grow, and the chance to be part of something truly meaningful: delivering high-quality care to our community. If you're organised, empathetic, and ready to be part of a team that values your contribution, wed love to hear from you!
Main duties of the job
As a GP receptionist, you'll play a key role in helping patients access the care they need. Your day will involve greeting patients, answering phone calls, booking appointments, and handling general enquiries. Youll also support the wider practice team with administrative tasks, ensuring patient records are kept up to date and confidential. It's a varied, people-focused role that requires excellent communication skills, attention to detail, and the ability to stay calm under pressure. If you enjoy helping others and being part of a team, this could be a great fit for you.
About us
Welcome to Dr Ahmed Practice A Supportive and Caring Place to Work
At Dr Ahmed Practice, we pride ourselves on being a friendly, patient-focused surgery at the heart of our local community. Our team includes experienced GPs, skilled nurses, healthcare assistants, and a supportive administrative staff all working together to provide high-quality, compassionate care.
We foster a welcoming, respectful, and professional environment where every team members contribution is valued. The atmosphere is busy but positive, with a strong sense of teamwork and mutual support. We believe in open communication, continuous improvement, and treating both patients and staff with kindness and dignity.
As part of our team, youll enjoy a structured induction, ongoing training, and opportunities to develop your skills. We also offer NHS pension contributions, regular team meetings, and a supportive leadership team that truly listens. If you're looking for a role where you can grow, feel appreciated, and make a real difference, Dr Ahmed Practice is the place for you.
Job description
Job responsibilities
Key Responsibilities:
- Greet patients and visitors in a courteous and helpful manner, both in person and over the phone
- Book, amend, and cancel appointments using the practices clinical system
- Handle general enquiries and signpost patients to appropriate services
- Maintain patient confidentiality and comply with data protection guidelines
- Process repeat prescription requests following practice protocols
- Scan, file, and manage incoming correspondence and medical records
- Work closely with GPs, nurses, and administrative staff to ensure smooth running of the practice
- Support other administrative tasks as required, including filing, photocopying, and assisting with practice communications
Person Specification:
Essential:
- Strong communication and interpersonal skills
- Excellent organisational and time-management skills
- Ability to work as part of a team and independently
- Basic IT skills and confidence using computer systems
- Commitment to patient confidentiality and professionalism
- Friendly, empathetic, and calm under pressure
Desirable:
- Previous experience working in a GP surgery or healthcare setting
- Knowledge of clinical systems such as SystmOne
- Understanding of NHS policies and procedures
Job description
Job responsibilities
Key Responsibilities:
- Greet patients and visitors in a courteous and helpful manner, both in person and over the phone
- Book, amend, and cancel appointments using the practices clinical system
- Handle general enquiries and signpost patients to appropriate services
- Maintain patient confidentiality and comply with data protection guidelines
- Process repeat prescription requests following practice protocols
- Scan, file, and manage incoming correspondence and medical records
- Work closely with GPs, nurses, and administrative staff to ensure smooth running of the practice
- Support other administrative tasks as required, including filing, photocopying, and assisting with practice communications
Person Specification:
Essential:
- Strong communication and interpersonal skills
- Excellent organisational and time-management skills
- Ability to work as part of a team and independently
- Basic IT skills and confidence using computer systems
- Commitment to patient confidentiality and professionalism
- Friendly, empathetic, and calm under pressure
Desirable:
- Previous experience working in a GP surgery or healthcare setting
- Knowledge of clinical systems such as SystmOne
- Understanding of NHS policies and procedures
Person Specification
Experience
Essential
- Excellent Communication Skills: Ability to communicate clearly and effectively with patients, staff, and external agencies, both face-to-face and over the phone.
- Strong Interpersonal Skills: Friendly, approachable, and empathetic manner with a genuine desire to help others.
- Computer Literacy: Confident using computers and able to quickly learn practice systems (e.g., EMIS or SystmOne).
- Attention to Detail: Accurate data entry and careful handling of patient records, appointments, and messages.
- Professionalism and Confidentiality: A clear understanding of the importance of patient confidentiality and acting with professionalism at all times.
- Flexibility: Able to adapt to changing demands and support cover during staff absences, when needed.
- Right to Work in the UK
Desirable
- Experience working in a GP practice or primary care setting.
Person Specification
Experience
Essential
- Excellent Communication Skills: Ability to communicate clearly and effectively with patients, staff, and external agencies, both face-to-face and over the phone.
- Strong Interpersonal Skills: Friendly, approachable, and empathetic manner with a genuine desire to help others.
- Computer Literacy: Confident using computers and able to quickly learn practice systems (e.g., EMIS or SystmOne).
- Attention to Detail: Accurate data entry and careful handling of patient records, appointments, and messages.
- Professionalism and Confidentiality: A clear understanding of the importance of patient confidentiality and acting with professionalism at all times.
- Flexibility: Able to adapt to changing demands and support cover during staff absences, when needed.
- Right to Work in the UK
Desirable
- Experience working in a GP practice or primary care setting.
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
