Medical Receptionist

Job description

Job responsibilities

Open the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm is activated following the locking up checklist.

Care Navigation signpost patients to the most appropriate service

Ensure all new patients are registered onto the computer system promptly and accurately, ensuring they are within the Practice boundary.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Chaperone patients as and when required.

Action medication queries, repeat prescriptions, online repeat prescription requests in a prompt manner.

Liaise with patients and pharmacies to resolve issues with medication.

Receive SystmOne training, the Practices computer system, and fully utilise the system.

Enter requests for home visits electronically on SystmOne, ensuring all relevant details are documented accurately.

Open and scan daily post onto SystmOne, allocating to the relevant clinician.

Advise patients of relevant charges for private services (Non General Medical Services) and accept payment.

Provide general support to clinicians, management team and other health professionals.

Provide cover for colleagues in the event of sickness and shortage which may involve changing shift times/days and surgery base.

Work extended hours service as required.

Person Specification

Skills

Essential

• Excellent communication skills both verbal and written
• Excellent organisational skills
• Time management and ability to work to deadlines
• Problem solving skills

Desirable

• Basic knowledge of general protocols and procedures relating to reception / admin duties

Qualifications

Essential

• Good standard of general education
• 5 GCSE grade A-C or equivalent
• Word processing / Information technology

Desirable

• European Computer Driving Licence (ECDL)
• AMSPAR Medical Receptionist
• NVQ Customer Service or equivalent

Experience

Essential

• Customer care
• Experience of working with people / general public

Desirable

• Practical experience of SystmOne use
• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Medical Group

Address

The Medical Group

Newhouse Road

Esh Winning

Durham

DH7 9LA

Employer's website

https://www.themedicalgroup.co.uk/ (Opens in a new tab)