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The Medical Group

Medical Receptionist

The closing date is 10 March 2026

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Job summary

The Medical Group is looking for an experienced receptionist to join the practice team to cover the Extended Access Service, working 20 hours a week 5-9pm.

Main duties of the job

To receive, assist and care navigate patients to accessing the appropriate service or health care professional in a courteous, efficient and effective way.

About us

The Medical Group is a large practice spread across 6 sites, 5 of which are clinical and 1 housing our office staff. We are a friendly team caring for 26,000 patients and we are seeking an experienced receptionist to work at our main site based at Meadowfield.

Details

Date posted

24 February 2026

Pay scheme

Other

Salary

£15.05 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1466-26-0002

Job locations

Adrian Clark House

Sawmills Lane

Meadowfield

Durham

DH7 8NH


Job description

Job responsibilities

Extended hours specific roles:

1. Meet & greet patients

2. Arriving patients and code appointment on SystmOne

3. Collect details from appointments and record them on an excel spreadsheet

4. Ensure the clinical staff have everything they need (in allocated Fed boxes)

5. Ensure stock is in date, rotating as needed to ensure they are used before the expiry date

6. Check samples to ensure patient details are correct before going to the lab

7. Liaising with courier when needed

8. Chaperone

9. Report any out of hours concerns to Federation Operations Manager

10. Inform federation if any TMG stock is used

11. Inform federation f any emergency drugs are used

12. Support clinical staff where needed

13. Ensure mobile phones & dermatascope are fully charged

14. At the end of the shift, ensure all rooms are tidy, bins emptied where needed, lights off and doors/cupboards locked.

15. Secure building & set alarm before leaving

Job description

Job responsibilities

Extended hours specific roles:

1. Meet & greet patients

2. Arriving patients and code appointment on SystmOne

3. Collect details from appointments and record them on an excel spreadsheet

4. Ensure the clinical staff have everything they need (in allocated Fed boxes)

5. Ensure stock is in date, rotating as needed to ensure they are used before the expiry date

6. Check samples to ensure patient details are correct before going to the lab

7. Liaising with courier when needed

8. Chaperone

9. Report any out of hours concerns to Federation Operations Manager

10. Inform federation if any TMG stock is used

11. Inform federation f any emergency drugs are used

12. Support clinical staff where needed

13. Ensure mobile phones & dermatascope are fully charged

14. At the end of the shift, ensure all rooms are tidy, bins emptied where needed, lights off and doors/cupboards locked.

15. Secure building & set alarm before leaving

Person Specification

Skills

Essential

  • * Excellent communication skills both written and oral
  • * Excellent organisational skills
  • * Problem solving skills

Desirable

  • * Basic knowledge of general protocols and procedures relating to reception / admin duties

Qualifications

Essential

  • * Good standard of general education
  • * 5 GCSE grade A-C or equivalent
  • * Word Processing / IT

Desirable

  • * NVQ Customer Service

Experience

Essential

  • * Customer care
  • * Experience of working with people / general public

Desirable

  • * Practical experience of SystmOne use
  • * Experience of working in a GP Surgery
Person Specification

Skills

Essential

  • * Excellent communication skills both written and oral
  • * Excellent organisational skills
  • * Problem solving skills

Desirable

  • * Basic knowledge of general protocols and procedures relating to reception / admin duties

Qualifications

Essential

  • * Good standard of general education
  • * 5 GCSE grade A-C or equivalent
  • * Word Processing / IT

Desirable

  • * NVQ Customer Service

Experience

Essential

  • * Customer care
  • * Experience of working with people / general public

Desirable

  • * Practical experience of SystmOne use
  • * Experience of working in a GP Surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Medical Group

Address

Adrian Clark House

Sawmills Lane

Meadowfield

Durham

DH7 8NH


Employer's website

https://www.themedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Medical Group

Address

Adrian Clark House

Sawmills Lane

Meadowfield

Durham

DH7 8NH


Employer's website

https://www.themedicalgroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Manager

Louise Potter

louise.potter2@nhs.net

Details

Date posted

24 February 2026

Pay scheme

Other

Salary

£15.05 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1466-26-0002

Job locations

Adrian Clark House

Sawmills Lane

Meadowfield

Durham

DH7 8NH


Supporting documents

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