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Auckland Medical Group

Receptionist

The closing date is 13 March 2026

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Job summary

We are looking for a receptionist to join our friendly, busy practice. The hours will be approximately 30/32 hours per week.

This is a permanent position.

Annual salary to be discussed depending on experience.

Experience of GP reception/Systm1 preferred but not essential.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

This is a very busy but rewarding position.

Main duties of the job

Responsible to senior receptionist/Practice Manager

The successful candidate will have excellent communication and organisational skills. Flexibility is imperative due to the nature of the role.

About us

A busy teaching practice with 16000 patients based over 3 sites.

We have 6 partners, 2 salaried GPs, 4 nurse practitioners, 9 practice nurses, Nursing Associate, HCAs, phlebotomist and a good team of administrators and receptionists.

CQC good

Friendly, supportive team.

Good holiday package, starting at 5 weeks + bank holiday allowance + access to nhs pension

Details

Date posted

18 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1465-26-0000

Job locations

The Old Firehouse

Watling Road

Bishop Auckland

County Durham

DL14 6RP


Job description

Job responsibilities

Responsible to senior receptionist/practice Manager

  • Receiving patients consulting with members of practice team
  • Make and receive calls as required.
  • Take full messages when needed.
  • Processing repeat prescriptions.
  • Be able to cover all reception positions as necessary
  • Process appointment requests for today, future appointments from patients by telephone and F2F.
  • Deal with visits requests
  • Dealing with general day to day queries.
  • Scanning documents into patient records
  • Opening and closing of premises
  • To deal with tasks and scanned letters/EDIs
  • Registrations of new patients computer data entry and medical records.
  • Process patients change of address computer data and medical records (have knowledge of practice area)

Job description

Job responsibilities

Responsible to senior receptionist/practice Manager

  • Receiving patients consulting with members of practice team
  • Make and receive calls as required.
  • Take full messages when needed.
  • Processing repeat prescriptions.
  • Be able to cover all reception positions as necessary
  • Process appointment requests for today, future appointments from patients by telephone and F2F.
  • Deal with visits requests
  • Dealing with general day to day queries.
  • Scanning documents into patient records
  • Opening and closing of premises
  • To deal with tasks and scanned letters/EDIs
  • Registrations of new patients computer data entry and medical records.
  • Process patients change of address computer data and medical records (have knowledge of practice area)

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and maths

Desirable

  • Amspar,
  • customer care,
  • Previous experience of working in primary care
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and maths

Desirable

  • Amspar,
  • customer care,
  • Previous experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Auckland Medical Group

Address

The Old Firehouse

Watling Road

Bishop Auckland

County Durham

DL14 6RP


Employer's website

https://www.aucklandmedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Auckland Medical Group

Address

The Old Firehouse

Watling Road

Bishop Auckland

County Durham

DL14 6RP


Employer's website

https://www.aucklandmedicalgroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Allison Hodgson

allison.hodgson@nhs.net

01388602728

Details

Date posted

18 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1465-26-0000

Job locations

The Old Firehouse

Watling Road

Bishop Auckland

County Durham

DL14 6RP


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