Receptionist/Administrator

Job summary

You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Process incoming and outgoing mail

Initiating contact with and responding to, requests from patients, team members and external agencies

Process referrals to external agencies such as secondary care using the electronic referral system

Read code data on System One

File and store records as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Manage all queries (including administrative queries) as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice board

Support all clinical staff with general tasks as requested

About us

Crich Medical Practice is a rural practice based near Matlock. We have two branch sites which each have their own Dispensary. We are part of Amber Valley Health which is a group of seven practices working together to provide extra healthcare for the benefit of the local community.

Our team consists of 4 partners, 2 salaried GPs & a team of nurses and support staff. We are also a training practice and have registrars working within the practice.

We pride ourselves in offering a friendly, supportive working environment & strive to provide the highest standards of care.