Receptionist

Job description

Job responsibilities

• Greet patients and visitors in a warm and professional manner.
• Manage appointment bookings, cancellations, and rescheduling.
• Answer phone calls and respond to patient inquiries efficiently.
• Maintain accurate patient records and update information as needed.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Ensure the reception area is tidy and welcoming at all times.
• Liaise with healthcare professionals and support staff to ensure smooth operations.

Person Specification

Qualifications

Essential

• Previous experience in a receptionist or customer service role, preferably in a medical setting.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficiency in using computer systems and office software.
• Ability to handle sensitive information with confidentiality.
• A friendly and approachable demeanour.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wellspring Medical Practice

Address

Killingworth Health Centre

Citadel East

Newcastle Upon Tyne

NE12 6HS

Employer's website

https://wellspringmedicalpractice.co.uk/ (Opens in a new tab)