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Wellspring Medical Practice

GP Receptionist

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This job is now closed

Job summary

We are looking for a part time GP receptionist to work 2 full days, 8 hours per day.

We are based in purpose-built premises within Killingworth Health Centre, just near the shopping centre. We are a practice that does a lot of teaching and training so there is always a lot going on! We have a clinical team of doctors, nurses, pharmacy team and lots of different trainees and students who come and go. To support them, we have a team of admin and reception workers. Whilst all carry out the core duties, there is also the opportunity to develop additional skills based on your own interests and the needs of the practice. We use SystmOne for medical records - but are happy to teach the right candidate all the necessary skills they will need.

Main duties of the job

We need someone who has a kind approach with patients, who is keen to help and ready to learn. You need to be ready to work hard, to support your colleagues and be a good team-player. You need to be confident with keyboard skills, and (if not already used to our medical software) ready to watch and learn.

About us

We work hard - we are a busy practice, busy phone lines and a lot of electronic workload too - e-consults, emails, interaction via our website. Our admin team support each other by freeing each other up to go work in a quieter space when necessary to scan letters, code the post or focus on more administrative tasks - while others answer the phone. We cover each other's annual leave and sickness, so a level of flexibility is required to do that.

Details

Date posted

07 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1459-23-0002

Job locations

Killingworth Health Centre

Citadel East

Newcastle Upon Tyne

NE12 6HS


Job description

Job responsibilities

If you are on duty at start or end of the day - opening and closing the surgery - checking blinds, window and door locks as appropriate, checking rooms empty, switching off lights and setting alarms

Observing who is in the building during the day and checking identity when uncertain.

Front desk

Welcoming patients to put them at their ease

Answering the telephone

Making appointments for doctor, nurse and other health professionals

Taking requests for and issuing repeat prescriptions, following the protocols

Recording messages by using Tasks and email as appropriate.

Receiving and recording requests for home visits

Passing messages to patients as requested

Receiving and recording patients complaints, passing them on as appropriate

Receiving new patients to the doctors list, and explaining procedures

Deducting patients and returning notes to PCSE

Administrative responsibilities

Opening and sifting post

Allocating correspondence to appropriate team members

Assisting with general admin tasks, eg post

Checking summaries of new records and updating them as required.

General

Tidying reception area and waiting room

Participating in cross cover for colleagues absences

Meetings and Education

Attending staff meetings and education sessions as requested

Taking part in audit and surveys as required

Skills Required

We see the Receptionist as a welcomer. Our ethos is to be a practice where team-working is important as a means of providing quality care to our patients.

Job description

Job responsibilities

If you are on duty at start or end of the day - opening and closing the surgery - checking blinds, window and door locks as appropriate, checking rooms empty, switching off lights and setting alarms

Observing who is in the building during the day and checking identity when uncertain.

Front desk

Welcoming patients to put them at their ease

Answering the telephone

Making appointments for doctor, nurse and other health professionals

Taking requests for and issuing repeat prescriptions, following the protocols

Recording messages by using Tasks and email as appropriate.

Receiving and recording requests for home visits

Passing messages to patients as requested

Receiving and recording patients complaints, passing them on as appropriate

Receiving new patients to the doctors list, and explaining procedures

Deducting patients and returning notes to PCSE

Administrative responsibilities

Opening and sifting post

Allocating correspondence to appropriate team members

Assisting with general admin tasks, eg post

Checking summaries of new records and updating them as required.

General

Tidying reception area and waiting room

Participating in cross cover for colleagues absences

Meetings and Education

Attending staff meetings and education sessions as requested

Taking part in audit and surveys as required

Skills Required

We see the Receptionist as a welcomer. Our ethos is to be a practice where team-working is important as a means of providing quality care to our patients.

Person Specification

Qualifications

Essential

  • GCSE grade C or equivalent in English Good keyboard skills

Desirable

  • Knowledge of SystmOne Knowledge of health or medical terminology
Person Specification

Qualifications

Essential

  • GCSE grade C or equivalent in English Good keyboard skills

Desirable

  • Knowledge of SystmOne Knowledge of health or medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wellspring Medical Practice

Address

Killingworth Health Centre

Citadel East

Newcastle Upon Tyne

NE12 6HS


Employer's website

https://wellspringmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wellspring Medical Practice

Address

Killingworth Health Centre

Citadel East

Newcastle Upon Tyne

NE12 6HS


Employer's website

https://wellspringmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Laura Hughes

laura.hughes66@nhs.net

Details

Date posted

07 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1459-23-0002

Job locations

Killingworth Health Centre

Citadel East

Newcastle Upon Tyne

NE12 6HS


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