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Belle Vale Medical Practice

Patient Care Administrator (Receptionist)

Information:

This job is now closed

Job summary

Were recruiting a new administrative team member to give great service to our 8000 patients. For the right applicant we offer a good working environment and full training. You will work full-time or substantial part-time from 10.30 to 6.30 and 8 to 4 on a rota basis.

We are sorry we are not able to take informal enquiries or arrange visits.

Please note we may close this advertisement early if we receive a large number of applicants - please apply as soon as possible.

Main duties of the job

To undertake all patient service duties as required by the Patient Care Coordinator to a high standard.

  • Reception desk dealing with patient queries
  • Taking inbound and making outbound phone calls
  • Managing incoming and outgoing post and faxes and texts
  • Processing prescriptions
  • Processing registrations
  • Scanning, coding
  • Summarising
  • Liaising with clinical staff where necessary
  • Other administrative processes as requested by the Practice Manager or their deputy
  • Searches and reports
  • Call and recall

About us

Belle Vale Medical Practice is based in Belle Vale Medical Centre - we work with other NHS organisations to provide services to patients. We provide full training so you can be part of our team.

Details

Date posted

24 August 2023

Pay scheme

Other

Salary

£11.45 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1449-23-0009

Job locations

Hedgefield Road

Liverpool

L25 2XE


Job description

Job responsibilities

To undertake all patient service duties as required by the Patient Care Coordinator to a high standard.

  • Reception desk dealing with patient queries
  • Taking inbound and making outbound phone calls
  • Managing incoming and outgoing post and faxes and texts
  • Processing prescriptions
  • Processing registrations
  • Scanning, coding
  • Summarising
  • Liaising with clinical staff where necessary
  • Other administrative processes as requested by the Practice Manager or their deputy
  • Searches and reports
  • Call and recall

Job description

Job responsibilities

To undertake all patient service duties as required by the Patient Care Coordinator to a high standard.

  • Reception desk dealing with patient queries
  • Taking inbound and making outbound phone calls
  • Managing incoming and outgoing post and faxes and texts
  • Processing prescriptions
  • Processing registrations
  • Scanning, coding
  • Summarising
  • Liaising with clinical staff where necessary
  • Other administrative processes as requested by the Practice Manager or their deputy
  • Searches and reports
  • Call and recall

Person Specification

Experience

Essential

  • Highly methodical and good attention to detail both written and numerical
  • Excellent customer service skills
  • Able to learn new skills and processes
  • Good attitude and timekeeping
  • Ability to solve problems
  • Able to learn to use our patient record computer system
  • Able to work according to business need between 8.00am and 6.30pm Mon to Fri. Occasionally you will start at 7am or finish at 8pm or help with a Saturday flu clinic

Desirable

  • Experience working in a busy office environment
  • Experience using EMIS Web
  • Experience working in healthcare
Person Specification

Experience

Essential

  • Highly methodical and good attention to detail both written and numerical
  • Excellent customer service skills
  • Able to learn new skills and processes
  • Good attitude and timekeeping
  • Ability to solve problems
  • Able to learn to use our patient record computer system
  • Able to work according to business need between 8.00am and 6.30pm Mon to Fri. Occasionally you will start at 7am or finish at 8pm or help with a Saturday flu clinic

Desirable

  • Experience working in a busy office environment
  • Experience using EMIS Web
  • Experience working in healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Belle Vale Medical Practice

Address

Hedgefield Road

Liverpool

L25 2XE


Employer's website

https://www.bellevalehealthcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Belle Vale Medical Practice

Address

Hedgefield Road

Liverpool

L25 2XE


Employer's website

https://www.bellevalehealthcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Claire Brown

claire.brown@livgp.nhs.uk

Details

Date posted

24 August 2023

Pay scheme

Other

Salary

£11.45 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1449-23-0009

Job locations

Hedgefield Road

Liverpool

L25 2XE


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