Job summary
Working at reception, booking appointments and answering the telephone.
Dealing with patient queries.
Administering repeat prescriptions and dealing with tasks sent
by the Doctors.
Receive, assist and direct patients in accessing the appropriate service
of healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone.
To provide efficient, helpful, informative and supportive reception and
administration service to patients and members of the primary health care team
Main duties of the job
Main Duties of job
General Reception Duties
Answering Telephone calls
Booking Appointments
Liaising with patients, practice team and community teams
Admin work related to patient care
Communicating with internal and external bodies as necessary to provide patient care.
About us
we are a small friendly team with 3 GPs and regular locums, an admin
team of 7, practice nurse, healthcare assistant. The practice closely work with other community teams to provide patient care.
Job description
Job responsibilities
Job responsibilities:
AdministrationTo have a thorough knowledge of all practice procedures
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Pulling/filing notes for surgeries and updating as necessary
- Filing post in medical records
- Email, Fax and photocopy as requested
- Dealing with patient queries F2F and over the telephone
Reception & telephone handling
Reception & telephone handling
Answer incoming calls and deal with them as appropriate
- Answer incoming calls and deal with them as appropriate
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
Telephone
- Have working knowledge of telephone/bleep system, during and after hours
- Cover for telephonist when necessary
Job description
Job responsibilities
Job responsibilities:
AdministrationTo have a thorough knowledge of all practice procedures
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Pulling/filing notes for surgeries and updating as necessary
- Filing post in medical records
- Email, Fax and photocopy as requested
- Dealing with patient queries F2F and over the telephone
Reception & telephone handling
Reception & telephone handling
Answer incoming calls and deal with them as appropriate
- Answer incoming calls and deal with them as appropriate
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
Telephone
- Have working knowledge of telephone/bleep system, during and after hours
- Cover for telephonist when necessary
Person Specification
Experience
Essential
- Good communication skills
- Experience with Systm One or similiar IT system is preferable
- Ability to handle patient needs and respond in timely manner
- Ability to work in team
- Friendly personality
- Willingness to work flexible hours
Desirable
- experience of working in a GP practice or in any primary care settings
- Knowledge of SystmOne
Qualifications
Desirable
- GCSE Grade A to C in English or equivalent
Person Specification
Experience
Essential
- Good communication skills
- Experience with Systm One or similiar IT system is preferable
- Ability to handle patient needs and respond in timely manner
- Ability to work in team
- Friendly personality
- Willingness to work flexible hours
Desirable
- experience of working in a GP practice or in any primary care settings
- Knowledge of SystmOne
Qualifications
Desirable
- GCSE Grade A to C in English or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
