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Westmoreland GP Centre

Receptionist

The closing date is 02 June 2025

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Job summary

An exciting opportunity has become available within our Reception team at Westmoreland GP Centre, we are looking for a receptionist to join our team! The Practice is situated in North Liverpool with close transport links, were we offer care to almost 12,000 patients.

We are looking for an enthusiastic individual who thrives in working as part of a team, the department is fast paced but very friendly, and although we are a busy Practice we like to ensure our staff enjoy their time at work.

Main duties of the job

The successful candidate will be responsible for providing care navigation to patients. Duties will include face to face interaction, telephone enquiries and various administration tasks. You will undertake all aspects of the receptionist role and work effectively within a team dynamic.

About us

The Practice is on the grounds of Aintree University Hospital and consists of 5 Partners, 4 salaried GPs, 3 ANPs, 1 Paediatric ANP, 2 Mental Health ANPs, 2 Practice Nurses, Clinical Pharmacist, Pharmacy Technician, Paramedic, Physio Therapist and 2 HCAs plus a full administration and reception team.

Details

Date posted

20 May 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A1429-25-0001

Job locations

Westmoreland GP Centre, Aintree University Hospital

Longmoor Lane

Liverpool

Merseyside

L9 7AL


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service.

Initiating contact with and responding to requests from patients, team members and external agencies.

Clinically code data on the clinical system.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary.

Manage all queries as necessary in an efficient manner.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service.

Initiating contact with and responding to requests from patients, team members and external agencies.

Clinically code data on the clinical system.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary.

Manage all queries as necessary in an efficient manner.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Person Specification

Experience

Essential

  • Working with the general public.
  • Experience of administration duties.

Desirable

  • Working within General Practice.

Qualifications

Essential

  • GCSE Maths and English grade 4 (C) or above.
Person Specification

Experience

Essential

  • Working with the general public.
  • Experience of administration duties.

Desirable

  • Working within General Practice.

Qualifications

Essential

  • GCSE Maths and English grade 4 (C) or above.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westmoreland GP Centre

Address

Westmoreland GP Centre, Aintree University Hospital

Longmoor Lane

Liverpool

Merseyside

L9 7AL


Employer's website

https://www.westmorelandgpcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Westmoreland GP Centre

Address

Westmoreland GP Centre, Aintree University Hospital

Longmoor Lane

Liverpool

Merseyside

L9 7AL


Employer's website

https://www.westmorelandgpcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Lynn Evans

lynn.evans@livgp.nhs.uk

01513176285

Details

Date posted

20 May 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A1429-25-0001

Job locations

Westmoreland GP Centre, Aintree University Hospital

Longmoor Lane

Liverpool

Merseyside

L9 7AL


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