Job summary
We are looking for a highly motivated and enthusiastic individual to join our busy, friendly, forward-thinking team for 30.5hrs per week, worked over five days, on a permanent basis. Essential skills include good communication and an excellent telephone manner, a willingness to learn with the ability to use your own initiative.
Main duties of the job
The main duty of the role is to speak with our patients, either face-to-face or over the phone and to help them with their requests.
Signposting patients to
the appropriate healthcare professional within the practice or related service
such as Pharmacy First, Minor Injuries Unit.
You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors.
About us
We are a purpose built medical centre in Houghton-le-Spring. Our premises have recently been updated and we provide a light, spacious and welcoming place to work. Ample free car parking is available. We are a training practice and we actively encourage staff to undertake training relevant to their role.
We have 5 GP Partners, a Salaried GP, 3 Practice Nurses, 2 HCA's who are all supported by our friendly reception and admin teams.
Job description
Job responsibilities
*Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the phone
*Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
*Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team when necessary
*Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies
Job description
Job responsibilities
*Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the phone
*Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
*Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team when necessary
*Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies
Person Specification
Qualifications
Essential
- GCSE grade A to C in English
Experience
Essential
- experience of a Customer Service or Reception based role
Desirable
- experience of working in a primary care setting
- experience of working in a GP practice
Knowledge and skills
Essential
- good interpersonal and communication skills
- good organisation skills
- good IT skills
Desirable
- ability to prioritise workload
Person Specification
Qualifications
Essential
- GCSE grade A to C in English
Experience
Essential
- experience of a Customer Service or Reception based role
Desirable
- experience of working in a primary care setting
- experience of working in a GP practice
Knowledge and skills
Essential
- good interpersonal and communication skills
- good organisation skills
- good IT skills
Desirable
- ability to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.