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The Muswell Hill Practice

Practice Operations Coordinator

The closing date is 22 February 2026

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Job summary

We are a CQC-rated Outstanding GP practice looking for an organised and proactive Practice Operations Coordinatorto join our dedicated team. This is a fantastic opportunity to play a key role in supporting the smooth day-to-day running of a high-performing, patient-focused practice while working alongside supportive colleagues in a positive and collaborative environment. If you take pride in excellent administration, enjoy problem-solving, and want to contribute to truly outstanding patient care, we would love to hear from you.

Main duties of the job

The post-holder will be responsible for supporting the smooth day-to-day running of the practice through the coordination and delivery of administrative services, facilities, IT support and operational cover.

About us

We are a large, well-established GP practice in North London with a patient list of 17,500 and a proud CQC Outstanding rating. Based in a modern, purpose-built building, we provide high-quality care in a supportive and well-organised environment.

Details

Date posted

09 February 2026

Pay scheme

Other

Salary

£14 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A1423-26-0001

Job locations

54 Muswell Hill

London

N10 3ST


Job description

Job responsibilities

Administrative Support & Workforce Coordination

  • To monitor daily staffing levels and workload across all administrative areas and provide cover for annual leave, sickness and periods of high workload for the registrations and administration office.
  • To assist with patient registration and general administrative duties as required.
  • To compile and maintain the monthly duty rota and ensure this is displayed on the practice front page.
  • To support with morning patient telephone calls for appointment bookings during peak demand.

Patient Recalls & Searches

  • To perform patient searches and recalls to support population health management.
  • To coordinate recall of children for routine immunisations.
  • To complete monthly PPA submissions to ensure timely claiming of prescribing income.

Practice Operations & Facilities

  • To monitor room allocations and duty slots on EMIS, ensuring appropriate availability and escalate any issues to the Operations Manager.
  • To check daily that laboratory reports, documents and medicines management tasks have been reallocated to doctors that are in.
  • To ensure appropriate daily cover is in place for clinical samples to be taken.
  • To ensure the practice website is kept up to date with accurate and current information.
  • To complete weekly fire alarm tests and Little Green Button tests in line with policy and record outcomes appropriately.
  • To carry out monthly room checks and ensure any maintenance or safety issues are reported and followed up.
  • To record and maintain monthly legionella checks in accordance with practice policy.

IT & Systems Support

  • To provide planned and ad hoc support for IT, computer and printer issues, escalating to external providers where required.
  • To assist in maintaining effective use of clinical and administrative systems to support operational efficiency.

Job description

Job responsibilities

Administrative Support & Workforce Coordination

  • To monitor daily staffing levels and workload across all administrative areas and provide cover for annual leave, sickness and periods of high workload for the registrations and administration office.
  • To assist with patient registration and general administrative duties as required.
  • To compile and maintain the monthly duty rota and ensure this is displayed on the practice front page.
  • To support with morning patient telephone calls for appointment bookings during peak demand.

Patient Recalls & Searches

  • To perform patient searches and recalls to support population health management.
  • To coordinate recall of children for routine immunisations.
  • To complete monthly PPA submissions to ensure timely claiming of prescribing income.

Practice Operations & Facilities

  • To monitor room allocations and duty slots on EMIS, ensuring appropriate availability and escalate any issues to the Operations Manager.
  • To check daily that laboratory reports, documents and medicines management tasks have been reallocated to doctors that are in.
  • To ensure appropriate daily cover is in place for clinical samples to be taken.
  • To ensure the practice website is kept up to date with accurate and current information.
  • To complete weekly fire alarm tests and Little Green Button tests in line with policy and record outcomes appropriately.
  • To carry out monthly room checks and ensure any maintenance or safety issues are reported and followed up.
  • To record and maintain monthly legionella checks in accordance with practice policy.

IT & Systems Support

  • To provide planned and ad hoc support for IT, computer and printer issues, escalating to external providers where required.
  • To assist in maintaining effective use of clinical and administrative systems to support operational efficiency.

Person Specification

Experience

Essential

  • Previous experience in an administrative or office-based role
  • Experience of working in a busy, customer-focused environment
  • Experience of organising workloads, rotas or schedules
  • Experience of using EMIS
  • Experience of working with IT systems and office equipment
  • Experience of working as part of a team

Desirable

  • Experience of working in a GP practice, healthcare or NHS setting
  • Experience of coordinating facilities, estates or health and safety tasks
  • Experience of supporting operational service delivery

Skills and abilities

Essential

  • Excellent organisational and time management skills
  • Ability to prioritise, multi-task and manage competing demands
  • Strong attention to detail and accuracy
  • IT troubleshooting skills
  • Confident IT skills including Microsoft Office and practice systems
  • Ability to communicate effectively with patients, colleagues and external organisations
  • Ability to work independently and use initiative within role boundaries
  • Ability to remain calm and professional under pressure

Qualifications

Essential

  • GCSEs (or equivalent) including English and Mathematics
  • Good general standard of education

Desirable

  • Qualification in business administration, healthcare administration or facilities management
  • Evidence of continued professional development
Person Specification

Experience

Essential

  • Previous experience in an administrative or office-based role
  • Experience of working in a busy, customer-focused environment
  • Experience of organising workloads, rotas or schedules
  • Experience of using EMIS
  • Experience of working with IT systems and office equipment
  • Experience of working as part of a team

Desirable

  • Experience of working in a GP practice, healthcare or NHS setting
  • Experience of coordinating facilities, estates or health and safety tasks
  • Experience of supporting operational service delivery

Skills and abilities

Essential

  • Excellent organisational and time management skills
  • Ability to prioritise, multi-task and manage competing demands
  • Strong attention to detail and accuracy
  • IT troubleshooting skills
  • Confident IT skills including Microsoft Office and practice systems
  • Ability to communicate effectively with patients, colleagues and external organisations
  • Ability to work independently and use initiative within role boundaries
  • Ability to remain calm and professional under pressure

Qualifications

Essential

  • GCSEs (or equivalent) including English and Mathematics
  • Good general standard of education

Desirable

  • Qualification in business administration, healthcare administration or facilities management
  • Evidence of continued professional development

Employer details

Employer name

The Muswell Hill Practice

Address

54 Muswell Hill

London

N10 3ST


Employer's website

https://www.themuswellhillpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Muswell Hill Practice

Address

54 Muswell Hill

London

N10 3ST


Employer's website

https://www.themuswellhillpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

natalie.kerwatson@nhs.net

Details

Date posted

09 February 2026

Pay scheme

Other

Salary

£14 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A1423-26-0001

Job locations

54 Muswell Hill

London

N10 3ST


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